Operations Manager - Transit

Salary : $111,638.59 - $135,696.91 Annually
Location : Fairfield, CA
Job Type: Full-Time
Job Number: 2023-00049
Department: PUBLIC WORKS
Opening Date: 11/07/2023
Closing Date: 12/13/2023 5:00 PM Pacific
FLSA: Exempt
Bargaining Unit: FGMA
Description
The Transit Operations Manager works in the Transportation Division (Transit Operations) of the Public Works Department of the City of Fairfield and performs a wide variety of responsible professional work associated with the City's Public Transit Programs. This will include monitoring customer service operations, leading a team of technicians and planners, and ensuring properly trained staffing.
The successful candidate will be a dynamic, innovative, and forward-thinking leader with significant operations and planning experience.
WORKING CONDITIONS
Work is performed in an office setting with frequent interruptions, deadlines, complaints, and peak workload periods. Work may also be required in the field, such as reviewing bus stops, bus routes, and accident sites. Position may require working nights and weekends, depending upon workload.
PHYSICAL DEMANDS
Work may include prolonged sitting and standing, as well as light to moderate lifting, reaching, stooping, pulling and manual dexterity. Clear understandable speech, visual and hearing acuity are also required.
SUPERVISION RECEIVED AND EXERCISED
Receives direction and supervision from the Transportation Manager and/or Director Public Works. Exercises direct supervision over professional, supervisory, technical, clerical, and contract personnel.
Minimum Qualifications
Experience:
Five (5) years of responsible supervisory and administrative experience in performing analytical and administrative duties in the area of program management, preferably in transit operations and/or transit planning, is required.
Education:
A Bachelor's degree from an accredited college or university with major course work in transportation planning, business or public administration, or a related field is required.
LICENSE AND/OR CERTIFICATE
Possession of a valid Class C California Driver's License is required. Possession of a valid equivalent is acceptable during the application process.
BENEFITS AND GENERAL INFORMATION
The City's generous benefits package includes:

• 5.5% COLA increase effective the first full pay period in July 2024 (not reflected in the posted salary)
• CalPERS pension eligibility
• Generous contributions to medical, dental, and vision plans
• 3 medical carriers to choose from: Kaiser, Sutter Health or Western Health
• 144.86 hours of personal leave (cashable) annually, plus vacation and sick leave
• City-paid life insurance, generous contributions to deferred compensation and retirement health savings accounts
• Tuition reimbursement up to $4,000 annually

Examples of Duties
Duties may include, but are not limited to, the following:

• Lead a team of technicians and planners to ensure FAST operations providers perform their contract-required duties and contract compliance, and deliver exceptional results.
• These include fixed-route operations, ADA Dial-A-Ride operations, and microtransit operations, each under contract with the City.
• Monitor the distribution of service and program information at the Fairfield Transportation Center and third-party sales sites and assist in planning, formulating and developing service policies and procedures, ensuring delivery of excellent service and customer satisfaction.
• Monitor contractor adherence to FTA, Caltrans, TSA and NTSB policies and regulations, and all other applicable Federal, State, and Local laws, policies, and regulations.
• Manage and maintain an effective working partnership with contractor Bus Operations so their activities deliver outputs required for performance of service delivery.
• Work as a team member with Public Works, Fleet Division and operations contractor in ensuring that fleet vehicles are available for service.
• Ensure staff is managed, trained, has the tools necessary to perform their duties, and follows City of Fairfield guidelines and policies.
• Assist in accident/incident investigations, including support to safety and security personnel.
• Support the department in the development, negotiation, administration and review of operating and other agreements with federal, state, regional, and local entities.
• Coordinate services with neighboring service providers, private transit providers and Caltrans for current service and development of new services.
• Ensure effective, safe performance and assure conformance with operating rules, orders, recommendations and requirements for service operations.
• Manage staff through daily contacts and assignments and follow-up.
• Conduct analysis of FAST operations and prepare monthly reports on services provided.
• Plan, budget and provide project management of capital rehabilitation projects, technological upgrades, passenger information, and other special projects as directed.
• Manage and maintain the City customer and community outreach programs.
• Ensure that service information is readily available and up to date through various forms of media including customer website, third-party social media outlets, and printed materials.
• Perform related duties as assigned.

Knowledge & Abilities
Knowledge of:

• Operational characteristics, services, and activities of a municipal transit program.
• Principles and practices of transit planning.
• Public/private transportation issues.
• State, regional, and local transportation agencies.
• Principles of budget preparation and control.
• Data collection and reporting procedures.
• Pertinent federal, state, and local laws, codes, and regulations.
• Basic methods of research, program analysis, and report preparation.
• Basic methods of program development.
• Proper English usage, spelling, grammar, and punctuation.
• Modern office procedures, including the use of computer hardware and software, including spreadsheet applications.

Ability to:

• Communicate and express ideas and information clearly (verbally and in writing), write performance evaluations, memos and Standard Operating Procedures (SOP's) and make verbal presentation to boards and committees.
• Perform responsible and professional administrative work involving use of independent judgment and personal initiative.
• Perform investigatory skills (Root Cause Analysis).
• Prepare and maintain accurate and complete records.
• Understand business improvement processes.
• Demonstrate experience and competence in Operational Management.
• Ensure compliance with FTA regulations.
• Lead and motivate staff.
• Demonstrate effective organizational, analytical and confidentiality skills.
• Plan, implement and manage multiple projects with staff delegation as necessary.
• Assist with budget development.
• Demonstrate excellent communication, customer service and conflict resolution skills.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Proficient negotiation s/kills.
• Analyze data and prepare reports and action plans.
• Understand and carry out complex oral and written instructions.
• Interact professionally and maintain effective working relationships with superiors, coworkers, government officials, other local, regional, State and Federal government officials, and the public.
• Work with a personal computer in a Windows environment. Must be proficient in Word, Excel, and PowerPoint and database programming / management skills.
• Manage headsign management software, automatic vehicle location/GPS systems, data management and transit-scheduling software.

THE SELECTION PROCESS:
Based on the information provided in the application documents, the best-qualified applicants will be invited for further examination. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received, the examination may consist of an application screening, written and/or practical exam, oral interview, or any combination.
HOW TO APPLY:
Candidates must submit an online application via NeoGov/Governmentjobs.com by 5:00 p.m. on Wednesday, December 13, 2023. If you have any difficulties submitting your online application, please call NeoGov'sApplicant Support Line at (855) 524-5627.
Mac users please note: To ensure compatibility, please use Google Chrome and ensure iOS settings are up-to-date.
If you feel you will need a reasonable accommodation for any portion of the testing/interview process, please contact Human Resources at (707) 428-7394 at least 1 week prior to the application deadline or examination date.
The City of Fairfield is an equal-opportunity employer and is committed to creating a work environment in which all individuals are treated with respect and professionalism.
The City of Fairfield offers a comprehensive benefit package that includes City contribution toward the Public Employees' Retirement System and deferred savings; medical, dental and vision; life insurance; paid holidays, vacation, personal leave and sick leave.
For a more detailed overview of our benefit package, please click on the following link
01
Do you have a valid Class C California Driver's License or equivalent?

• Yes
• No

02
Do you posses a Bachelor's degree from an accredited college or university?

• Yes
• No

03
How many years of experience do you have performing analytical and administrative duties in the area of program management?
04
How many years of experience do you have in managerial or supervisory experience?
05
Cite examples of your experience with Federal, State and local regulations regarding transit operations. Please limit your response to approximately 500 words or less.
06
What is your experience with managing transit operations and contracts? Please limit your response to approximately 500 words or less.
07
What is your experience with route and service planning? Please limit your response to approximately 500 words or less.
08
What is your experience with implementing route and service changes? Please limit your response to approximately 500 words or less.
Required Question