Operations Manager Trainee

Description

Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an unyielding commitment to the society in which we operate and offers gratifying careers to self-motivated and talented individuals that can help us grow and set new standards in our field. We are actively recruiting the best and brightest candidates to join our company, and as a young and fast-growing company, we are presently searching for a new member to join our team.

Job Description:

As an Operations Manager Trainee, your primary objective will be to prepare for a management role, such as Superintendent or Operations Manager. In this role, you will serve as a representative of our company to both customers and partners while also being responsible for overseeing facility operations and maintaining its maintenance and efficiency. Your focus will be ensuring the safety and well-being of our employees. With hands-on learning and mentorship, you will acquire the skills and knowledge needed to thrive in this role. This position requires frequent travel and the possibility of relocation.

Requirements

Responsibilities: 

• Utilize financial statements to create action plans for managing running costs and overheads. 
• Conducts financial report analysis and cost control related to branch operations.
• Coordinate with various internal departments, such as accounting, sales, and marketing, to ensure optimal customer satisfaction.
• Provide support in reporting, data-entry, strategic planning, and customer service as required.
• Stay updated with industry trends and best practices by participating in educational opportunities and professional organizations.
• Manage branch inventory control by conducting regular inventory record audits and physical counts in collaboration with warehouse staff and the inventory accountant.
• Develop and lead employees to increase productivity and morale effectively. 
• Maintain a clean and efficient work environment, ensuring availability of operating supplies and inventory through periodic facility walks. 
• Manage branch accounting, ensuring accurate and timely processing of orders and invoices within accounting software.
• Prepare and implement action plans with detailed schedules to meet targeted deadlines.
• Maintains a safe and healthy work environment by establishing, following, and enforcing standards and procedures that comply with company and legal regulations.
• Act as the primary point of contact for escalated customer issues, communicating professionally via phone and email, answering customer questions, and resolving concerns.
• Ensure compliance with internal control procedures by examining records, reports, operating practices, and documentation. 
• Resolve problems, completes audits, identifies trends, and reports important or otherwise relevant operations information and recommendations to the corporate office.
• Travel to various locations when required, including potential relocation.

Qualifications:

• 2 years in management or operations preferred.
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment. 
• Strong attention to detail and accuracy in all tasks. 
• Excellent organizational and management skills. 
• Solid understanding of customer service, inventory management, and accounting procedures. 
• Exceptional written and verbal communication skills with a strong customer service orientation. 
• Strong analytical and problem-solving abilities. 
• Ability to interact efficiently with staff at all levels of the organization. 
• Proficiency in Microsoft Word, Excel, and PowerPoint. 
• Strong leadership and conflict management skills.
• Demonstrated expertise in organization, leadership, and conflict management, coupled with a strong ability to effectively engage and motivate team members.

Required Qualifications:

• Fluency in Mandarin is required, along with proficiency in English and Chinese languages.
• Education: Bachelor's degree in Finance, Accounting, Business Administration, Business Management, or a related field.

*This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.