Operations Manager - Security Operations

OPERATIONS MANAGER - SECURITY OPERATIONS - ARROW SECURITY NYC REGIONAL OFFICE

New York, NY

Position Summary

The Account Manager assists our very fast-paced NYC regional office in managing a workforce of security officers with respect to staffing and scheduling; The ideal candidate will have experience in handling an operation of minimum 5000- 6500 hours per week in the private security business.

The Account Manager cultivates relationships and serves as trusted service provider to our valued client base, fosters best practices aligning with federal and state regulations and is committed to the respect and integrity of our Arrow mission to provide an exceptional client and employee experience.

WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?

Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.

Here is some of what we offer our valued security staff:

• Weekly pay
• Internal growth opportunities
• Flexible scheduling opportunities
• Employee PERKS program, including discounts on everyday purchases with many of our partners

Essential Job Responsibilities:

• Manages 5,000-6,500 hours of contract hours
• Handles scheduling of assigned security staff as congruent with client needs
• Trains, mentors and supports uniformed security officers
• Liaison with client and coordinate communication of operations, through an effective and responsive approach
• Provides exceptional customer service
• Effectively manages people and costs while ensuring contract compliance
• Drafts and updates security post orders
• Drives operational accountability
• Other tasks as assigned.

Knowledge/Skills/Abilities Required:

• Must have 2 years experience in managing Security Operations or accounts
• Have ability to work within a structured environment and follow strict processes
• Works well within a team
• Must be flexible in availability to tend to accounts as needed
• Ability to work in high pressure situations with hard deadlines
• Working knowledge of WinTeam & eHub platforms preferred
• Knowledge of Microsoft Office applications
• Valid Driver's License preferred
• HS Diploma/GED

$60,000 to $70,000 annual salary based on experience, please include resume with application

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.

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