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Form of workOperations Manager
The candidate will lead the Raleigh-Durham, NC International Airport location, where we handle the transfer of cargo to and from our airline clients and their customers. We are seeking an Operations Manager who will focus on continually developing the station team and will be responsible for meeting all airline customer service standards, overseeing all facets of cargo handling. If you are interested in a career with an industry leader, that promotes respect, caring, and equality for our employees in an environment that fosters growth, please consider joining us!Job responsibilities are:
- Support and assist the Station Manager in all areas of the station operation as needed and directed.
- Organize, coordinate, and support all contract handling services on behalf of the customer, in a safe and efficient manner.
- Implement procedures designed to meet all customer targets and service requirements.
- Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s flight services.
- Hire and develop a highly motivated work force.
- Ensure all necessary training standards are achieved or exceeded.
- Ensure all TSA Directives and any other security procedures are complied with in accordance with their programs and mandates.
- Initiate directives and procedures, which will enhance service levels to the customer.
- Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling.
- Participate as directed on the scheduled conference calls with the airline customers to ensure compliance and proficiency is maintained.
- Take prompt corrective actions where service levels are not met.
- Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
- Ensure all incidents or service complaints are fully investigated. Provide full and concise written reports.
- Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.
- Maintain and promote complete integrity of the cargo and mail handling operation.
- Liaise with customer on a formal and routine basis for feedback on performance. Ensure all reasonable customer requests are carried out.
- Ensure that bonded cargo is stored in assigned location and that procedures for special cargo, valuable cargo, etc. are in place and adhered to.
- Meet with customer’s clients, as requested, to enhance customer confidence, client rapport, and business integrity.
- Ensure sensitive commodities (HRs, DGs) are treated with extra supervision from Station Manager level, down to line supervisors.
- Perform any other duties as directed by the customer or Air General corporate staff.
Qualifications:
- College degree preferred
- 3-5 years of management experience
- 5 years minimum Domestic and International air cargo experience required
- Proven leadership skills
- PC proficiency (MS Office applications).
- Must be willing to work flexible hours.
- Must have valid driver license.
- Must pass security background check and drug testing.
- Must be able to obtain valid airport I.D. badge.
- Must be able to clearly understand and communicate in English when performing essential job functions
Benefits Offered:
- Medical, Dental, Vision, STD, LTD, etc.
- Paid Time Off and Sick Time
- 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Life Insurance
- Scholarship Program
- Company Loan Program
- Paid Parental Leave
Air General is a US based nation-wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about the Air General family please visit the link below and explore our videos!
https://www.airgeneral.com/ourstory
