Operations Manager - O'fallon, Mo

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.

SUMMARY: The Manufacturing Operations Manager is responsible for directing and coordinating the Quality, Facilities, Contracts, Customer Service, Purchasing, This position serves as a member of the management team and such committees as assigned by taking an active role in the development of policies, procedures, goals, and objectives of BlackHawk Industrial

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Administrates company policies in a fair and equitable manner. Has the authority and responsibility for understanding, communicating and implementing all policies of the company. Supports management decisions. Focuses on what is good for organization and customer.
• Oversees that customer service personnel maintain customer goodwill.
• Oversees the follow up on all instances of customer dissatisfaction.
• Oversees and handles complex customer service problems.
• Analyzes, reviews and establishes relations with vendors in conjunction with top management.
• Oversees the thorough and timely input of purchasing related input to the computer data base.
• Oversees the TQM Process and is the Management Representative of the TQM process, and is also a Quality Facilitator.
• Conducts regular department meetings to communicate information to include: workloads, schedules, problems, etc. Participates in monthly management/supervisor meetings and relays pertinent information to department personnel.

QUALIFICATIONS:

• Excellent oral and written communication skills
• Ability to work on multiple projects with a high degree of accuracy
• Proficient with applicable computer systems and software

SUPERVISORY RESPONSIBILITIES:

• Direct supervisory responsibility including promotions, transfers, pay decisions and disciplinary action.

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED required
• Bachelor’s degree preferred
• 7 years’ experience in a similar position preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required

WORK ENVIRONMENT:

• Employee is regularly required to speak and hear English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
• Employee frequently lifts and/or moves up to _25_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED:

• Wrist rest for keyboard and mouse pad.

OSHA CATEGORY:

• This position falls under the general industry category of OSHA standards. Employee is expected to adhere to all company safety standards to mitigate potential risks of injury in their workspace.

PERFORMANCE MEASUREMENTS:

• None.

BENEFITS:

• Health Insurance BCBS of OK HDHP
• HSA with Employer match (must meet criteria)
• Dental and Vision Insurance
• 401K Plan and Company Match
• FSA (Full FSA, Limited FSA, and Dependent FSA)
• Company paid Long Term and Short-Term Disability
• Company paid basic Life Insurance and AD&D/
• Supplemental life and AD&D/Dependent life
• Ancillary Critical Illness Insurance (Wellness Rider Included)
• Ancillary Accident Insurance (Wellness Rider Included)
• Ancillary Hospital Indemnity
• Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
• Paid Time Off
• Holiday Paid Time Off
• Gym Reimbursement
• Quarterly Wellness challenge with a chance to will money or prizes
• Tuition Reimbursement – after 1 year of employment

*BlackHawk Industrial is an Equal Opportunity Employer.

**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.