Operations Manager | New York City

About Blank Street

At Blank Street, we believe great coffee should be an everyday ritual. With shops across Brooklyn, Manhattan, Boston, DC, and London, we're the first-ever brand to offer affordable high-quality coffee. Blank Street originated in an effort to change the specialty coffee status quo. Starting with small-format shops and continuing with a limited menu and top-of-the-line tech, we've always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands, and have some of the best baristas and HQ members out there on our team. Love coffee? Keep reading.

What's Brewing…

As our Operations Manager, you will oversee a part of the NYC area and lead the charge in driving success in those stores. You will have the opportunity to lead and develop a team of multi-unit general managers and assistant general managers, ensuring exceptional customer service for both customers and baristas. We are looking for a well-rounded operations leader with a proven track record in people development, multi-unit retail management (coffee is a plus!), and raising operational standards. This role will thrive in a fast paced, high growth environment and be excited by Blank Street's growth trajectory. The Operations Manager will embody and champion a high-performance culture across their business and teams. If you're passionate about delivering perfection in every cup of coffee and ready to take on the challenge of overseeing a team of teams and 15-20 cafes, let's chat.

What you'll own

People

• Lead and mentor a team of existing General Managers, Assistant General Managers and Field teams to grow and develop in their roles and to perform at their best each day
• With HQ support, hire and source incredible future talent, staying ahead of org needs in line with business growth
• Be the gatekeeper of training standards through our world-class LMS in line with the training team to ensure all materials, tools and processes are being adopted and adhered to
• Develop and champion succession planning for all field team roles, ensuring our employees are always motivated by opportunities and development
• Work hand-in-hand with the People Team to maintain a desired eNPS, ensuring our field teams feel supported and heard
• Develop and foster cross functional relationships and build effective communication tools between HQ and the Field to create harmony and connection

Physical spaces

• Create and maintain efficient processes and daily duties for our field leadership teams through our auditing platform to promote productivity, store cleanliness and customer satisfaction
• Own the role of unblocking all field positions to ensure they have the tools and environments they need to succeed
• Ensure our spaces are always operating safely for our teams and our customers

Product

• Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes made with precision and perfect execution
• Hold great relationships with our vendors and be a professional, communicative partner

Performance

• Drive top line sales growth by supporting and leading cross departmental initiatives such as community engagement, marketing campaigns, events and seasonal product launches
• Constantly review areas of improvement across the business with key focuses on our team, the financial health of the business and the customer experience
• Own the underlying KPI's and budget for the New York Market. Key KPIs include:
  • Striving for high productivity through efficient labor planning
  • Mitigating wastage, while maximizing AOV
  • Accuracy with inventory reporting and goods handling
  • Quality of our product and NPS
  • Health of each stores individual P&L

What you'll bring

• 5+ years of operations leadership experience in hospitality and/or retail
• 3+ years of multi-unit or regional/district experience leading large team of teams in a fast-paced environment
• Proficient in finance, P&L oversight, and budgeting
• Track record of hiring senior roles and retaining top talent
• Customer & employee experience obsessed
• Growth mindset
• Entrepreneurial thinker
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Coffee experience, a big plus

Benefits

• $100,000 - $115,000 base compensation
  • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity offering, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
• Medical, Dental, and Vision coverage. Blank Street covers the full premium for low and mid-tier employee-only plans!
• Equity
• Learning and development opportunities. We're growing and we'd like for you to be a part of the journey.
• Parental Leave benefits
• A whole lot of Blank Street swag & coffee