Operations Manager

OPERATIONS MANAGER

$80000.00 - $120000.00 / year depending on experience

The Operations Manager will work with and lead all members of the local team to develop, implement and maintain necessary reports and documentation to ensure compliance with established operational goals and objectives, and make financial decisions in accordance with his/her assigned fiscal and volume budgets. This leader is responsible for various departments, which may include network and care coordination, depending on the market served. In addition, they must support the GMR values through demonstrated actions.

 Responsibilities:

• Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members.
• Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands.
• Ensure optimal service levels to agencies, hospitals, and the medical community.
  Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service.
• Negotiate contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies.
• Keep current on industry trends that have potential impact on the division.
• Plan, control, and monitor operating budgets for assigned areas of responsibilities.
• Participate in marketing activities and business development to increase revenues and decrease costs.
• Prepare and analyze financial and other data reports.
• Make modifications to operations to contain costs.
• Direct and integrate clinical management.
• Design, implement and maintain processes to maximize quality of operations.
• Ensure compliance with GMR policies and procedures.
• Ensure continuous quality improvement through clinical management, communications center, and protocol interaction.
• Establish a program for disaster planning and take control of situations as needed during times of disaster.
• Interact with other emergency relief providers both public and private.
• Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees.
• Manage the recruitment, retention, development, and formal recognition of employees.
• Provide direction, clarity of expectations and coaching to supervision.
• Manage employee performance by setting and communicating standards, measuring results and providing feedback.
• Act as a resource to employees in resolving problems and increasing effectiveness.
• Participate in the resolution of labor disputes and ensure effective relationships with union representatives.
• Ensure consistent and fair treatment of employees.
• Role model appropriate behavior with regard to GMR Vision and Guiding Principles.
• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.
• Modify jobs or roles of supervisor and field employees to increase job satisfaction and employee development.
• Actively develop, train and promote the use of work teams for process improvement.
• Ensure effective, timely and cost-efficient contract administration.
• Volunteer in community activities to increase the image of the division and GMR.
• Share information with others in the region, other GMR operating companies, and Corporate, to increase the use of best practices.
• Monitor and make appropriate modifications in processes to manage success measures.
• Implement changes to integrate operational initiatives associated with organizational strategy.
• Establish plans and implement specific actions to assist in the quick, effective integration of new companies into the GMR family.
• Ensure effective risk management (e.g., workers’ compensation, safety) through proactive education and training programs.
• Manage inventory (including the fleet of vehicles) in a cost-effective manner.
• Administer the capital budget to ensure effective use of available resources.
• Moderate travel to assigned areas of responsibility.
• Adhere to all company policies and procedures.
• Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
• Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc.
• Responsible for compliance with and enforcement of company/department policies and procedures.
• Perform other duties as assigned.

Minimum Required Qualifications:

• High school diploma or equivalent (GED).
• Minimum of 3 years experience general management experience.
• Minimum of 2 years experience in EMS Education.
• Current State EMT/Paramedic License.
• BLS and ACLS Certification (AHA only).
• Bachelor’s degree in Business, Healthcare or other appropriate field of study is preferred.
• Effective oral, written, and interpersonal communications.
• Effective internal and external customer service experience.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Annual Salary Range: $80,000.00 - $120,000.00

Anticipated Job Posting Close Date: August 13th, 2024

Benefits: Check out our careers site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation, and paid time off.

Bonus: This position is not eligible for a bonus.