Operations Manager-Itad

Since 2001, PlanITROI has been providing global Reverse Logistics, IT Asset Disposition (ITAD), and Asset Recovery Services (ARS) for OEM's, Retailers, Enterprises, Education, and SMB organizations, committed to preserving the highest levels of environmental responsibility and data security while changing lives with their retired computing devices. PlanITROI leverages the circular economy to do social good, by turning clients' old returned, retired, or idle IT devices ( laptops, PC's, smartphones, tablets, etc.) into recertified, affordable technology solutions sold direct and through the largest retailers in the world.
PlanITROI Is seeking a highly skilled Operations Manager with expertise in building, growing, and leading a team of "A" players to scale our ITAD Operation's facility in Denville, New Jersey. The Operations environment consists of managing Receiving, Production, Repair, CKB, Parts, Finished Goods, eCommerce, and Logistics. PlanITROI is seeking an experienced, hands-on Operations Manager who is skilled at running day-to-day operational functions in the remanufacturing of hardware products; Laptops, AIO, Chromebooks, Notebooks, PC, Servers, Smart Phones, Tablets, Workstations, and or Consumer Electronics.
The Operations Manager must be a proven Leader and Coach with extensive experience building, leading, and growing an Operations and Production Team and environment in refurbishing computers & consumer electronics, delivering comprehensive training and guidance, resulting in elevated employee satisfaction and a significant decrease in turnover. As Operations Manager you will need to continually evaluate, elevate and to develop and improve process, strategy, and roadmap to meet and exceed SLA's and production requirements while reducing costs by improving efficiencies. The ideal candidate will have experience in formulating and executing innovative strategic plans and initiatives, propelling business growth, to mark substantial increase in revenue and an expansive reach into a broader client base.
Responsibilities:

• Provide daily guidance and coaching on the Operations and Production floor for all teammates interacting with Receiving, Production, Repair, CKB, Parts, Finished Goods, eCommerce, Logistics, Customer Service, IT Services.
• Identify and track Operations statistics and metrics, driving KPI's that ensure company success.
• Manage and track inventory to achieve all internal and client processing SLA's.
• Ensure timely reporting to internal departments on agreed-upon statistics, units received, production repair, untested aged, aged, waiting parts, etc.
• Ensure timely reporting requested by management or corporate clients.
• Development and ongoing management of the Non-SN & SN Inventory and warehouse functions.
• Manage Inventory Control and Production areas with their daily direction, goals, needs, questions, and any issues, if they arise.
• Manage third-party service providers in testing, wiping, and imaging software - maintaining top level technology and efficiency.
• Create and maintain physical areas for inventory storage, placement, and staging; organize, make space for incoming products and combine products, ensuring all product is in the correct location.
• Communicate with the Sales and eCommerce Teams to build products to the correct specifications for client needs requested.
• Forecast required parts needed to refurbish inbound products based on data history, current and future orders.
• Manage and Coach Quality Control Team to ensure the quality of finished goods meets and exceeds PlanITROI quality standards.
• Manage and Coach Repair Team in failed units from Production and QC.
• Perform, direct and manage Kaizen Events and maintain 5S.

Requirements & Experience:

• Proven Operations and Production leadership experience within the remanufacturing of computer hardware, consumer electronics, IT services and data security needed.
• Proven experience building, leading, and coaching an Operations and Production Team and environment in refurbishing computers & consumer electronics, delivering comprehensive training and guidance, resulting in elevated employee satisfaction and a significant decrease in turnover.
• Proven experience in formulating and executing innovative strategic plans and initiatives, propelling business growth, to mark substantial increase in revenue and an expansive reach into a broader client base.
• Proven experience in the Microsoft Authorized Refurbisher Program desired.
• Proven expertise in successfully sustaining ISO 9001, ISO 14001, ISO 2001, R2V3, NIST and NAID standards, showcasing a comprehensive understanding of quality management, environmental sustainability, occupational health and safety, secure electronic waste recycling, and information data destruction.
• Experience in strategically fine-tuning daily operations, producing an upswing in productivity and a concurrent reduction in costs.
• Experience in the implementation of streamlined processes and procedures, fostering heightened efficiency.
• Proven experience in managing third-party service providers in testing, data wiping, and imaging software.
• Logistics experience including "Pick & Pack" & Shipping. (eCommerce is a plus)
• The ability to delegate within control limits and measure results.
• Proactive, problem solver and strategic thinker with outstanding written & verbal communication skills.
• Must have the ability to be a "hands-on" leader in a fast-paced goal driven environment.
• Black Belt Six Sigma/ Lean Manufacturing Certification & Training needed.
• Experience with Server & Network Infrastructure/Troubleshooting needed.
• Advanced proficiency in Microsoft Office including Excel & Outlook.

PlanITROI Core Values

• Driven & Confident
• Think Win/Win Always
• Own IT/Solve IT
• Personal Growth Leads to Professional Growth
• Innovate & Change the World
• Proud to be Part of the PlanITROI Family

Visit our websites for more information: www.PlanITROI.com, www.Digital DreamsProject.com, www.BuyRefurbished.com
"PlanITROI is an equal opportunity employer. We prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws."