Operations Manager | Health Insurance Alliance (Call Center)

Position: Operations Manager

Location: In office located in Fort Lauderdale, FL

Status: Full Time

Dress code: Business Casual, Casual Fridays

About Us

Hi, my name is George Papadakis, COO at Health Insurance Alliance (HIA), and I am looking for a highly motivated Operations Manager to join our dynamic team.  We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all.

Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there.

At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered. 

As an Operations Manager, you will be overseeing various aspects of the business to ensure efficiency, productivity, and compliance with industry regulations.

The Opportunity

• Developing, implementing, and optimizing operational processes to streamline workflow and projects.
• Monitoring and evaluating existing processes to identify areas for improvement and efficiency gains.
• Ensuring adherence to industry regulations and compliance standards.
• Managing departmental meetings and maintaining workflow.
• Implementing strategies to enhance Sales, CSR, QA operations to ensure prompt and efficient handling of inquiries and concerns.
• Implementing quality assurance processes to ensure the accuracy and completeness of insurance documentation.
• Establishing and maintaining relationships with external vendors and service providers.
• Analyzing operational data to identify trends and areas for improvement.
• Preparing regular reports for management, highlighting key performance indicators and operational metrics.
• Ensuring compliance with insurance regulations and industry best practices to mitigate any potential operating costs.
• Collaborating with the IT Department to evaluate and implement technology solutions to improve operational efficiency.
• Supporting on any ad hoc projects to enhance operational efficiency

What you bring to the table

• You have demonstrated experience in the Insurance industry.
• You have effective written and verbal communication skills to convey complex information in a clear and concise manner.
• You have strong analytical and problem-solving skills to assess operational processes, identify areas for improvement, and make data-driven decisions.
• You have demonstrated knowledge of insurance regulations and compliance requirements to ensure that operations adhere to industry standards.
• You are detail oriented and digilent in overseeing policy administration, claims processing, and other operational functions.
• You are a resourceful, problem solver who is self motivated.
• You are an active listener and have strong organization and multitasking skills.
• You are tech savvy and able to leverage tools (i.e. Microsoft Office, Google Suite, etc) and systems to enhance operational efficiency.
• You are a continuous learner and interested in staying informed about industry best practices, emerging trends, and technological advancements.

Location & Hours

• Our office is located in Fort Lauderdale, Florida.  We are looking for someone that can commute daily to our Office.
• Hours of operation will be from 9 AM-5 PM Monday-Friday.

Compensation

Salary Range: $65,000- 75,000 USD annually

Benefits

• Competitive Compensation
• 20 days accrued PTO per calendar year
• Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)
• 401 K after 3 month Probationary Period (Optional)
• Great Career development opportunities
• Monthly Team Lunches

The Interview Process

Round 1: Phone screen with Jade Hugh (HR/ Talent)

Round 2: In-person interview with George Papadakis (COO)

> Conduct references and background check

> Offer 

Deadline to Apply: Monday, January 8th, 2024

How We Hire

HIA is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at HIA will not be responding to any personal messages regarding this role or other opportunities.

HIA is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 

HIA is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email j.hugh@alliancenationalhealth.com