Address
Form of workJob Description
Job Summary:Responsible for all facets of safety and cleaning program at the local level.
Essential Functions:
Application Of Operating Model:apply Block by Block standard concepts, processes, practices and policies to daily operations to address local needs and concerns.
Orational Oversight:Responsible for daily guidance and direction of on-street operations. Develops a custom deployment plan to maximize visibility and effectiveness of resources (personnel and equipment). Evaluates daily needs and adjusts the standard deployment plan to meet the daily needs of the service district.
Human Resources:recruits, selects potential candidates for hire. Trains, coaches and mentors selected staff to create a cohesive team of Ambassadors to represent Downtown.
Quality Assurance:Ensures service expectations are being met through regular contact with customer; evaluates quality of services through measuring individual employee performances compared to expectations and overall program performance, making adjustments as necessary.•
Customer Relations:actively engages customer representative and stakeholders to discuss local issues and to set a course for continual program evolution. Implements new local strategies to continually improve service delivery.
Reporting:uses a combination of standard Block by Block reporting processes combined with processes developed specifically to update stakeholders on accomplishments and program effectiveness.
Hands On:the Operations Manager is an important element of the program's visibility and is expected to be a 'working' manager to actively participate in daily safety and cleaning tasks and duties.•
We are proud to offer the following benefits:
Requirements
Physical Abilities:
• Must have the physical capacity to walk continuously during an eight hour shift, with normal breaks (twofifteen minutes, and one thirty minute meal break).
• Must be able to work outdoors in all conditions with provided inclement weather gear.
Communication:Must be able to speak, read, and write the English language in order to create basic reports.
Job Summary:Responsible for all facets of safety and cleaning program at the local level.
Essential Functions:
Application Of Operating Model:apply Block by Block standard concepts, processes, practices and policies to daily operations to address local needs and concerns.
Orational Oversight:Responsible for daily guidance and direction of on-street operations. Develops a custom deployment plan to maximize visibility and effectiveness of resources (personnel and equipment). Evaluates daily needs and adjusts the standard deployment plan to meet the daily needs of the service district.
Human Resources:recruits, selects potential candidates for hire. Trains, coaches and mentors selected staff to create a cohesive team of Ambassadors to represent Downtown.
Quality Assurance:Ensures service expectations are being met through regular contact with customer; evaluates quality of services through measuring individual employee performances compared to expectations and overall program performance, making adjustments as necessary.•
Customer Relations:actively engages customer representative and stakeholders to discuss local issues and to set a course for continual program evolution. Implements new local strategies to continually improve service delivery.
Reporting:uses a combination of standard Block by Block reporting processes combined with processes developed specifically to update stakeholders on accomplishments and program effectiveness.
Hands On:the Operations Manager is an important element of the program's visibility and is expected to be a 'working' manager to actively participate in daily safety and cleaning tasks and duties.•
We are proud to offer the following benefits:
- Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
- Paid time off: Vacation, sick time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (salaried positions only), Bereavement Leave, Jury Duty Leave.
- Bonuses: Employee Recognition Awards, Employee Referral Bonus Program (hourly employees only), Bonus Program (designated management and executive level positions only).
- Other: 401K Retirement Savings Plan, Vehicle Allowance (DM positions and above only).
Requirements
Physical Abilities:
• Must have the physical capacity to walk continuously during an eight hour shift, with normal breaks (twofifteen minutes, and one thirty minute meal break).
• Must be able to work outdoors in all conditions with provided inclement weather gear.
Communication:Must be able to speak, read, and write the English language in order to create basic reports.
