Operations Manager

Provide daily supervision of all aspects of clinic activity. Manage specific administrative functions related to the operations of the clinic as assigned. Serve as a liaison with clients. Provide leadership to staff to ensure smooth day-to-day operations. Provide oversight over 1-3 clinic locations.

Essential Duties and Responsibilities:

• Manage the clinic operations to ensure the corporate goals of service, employee engagement, patient experience are accomplished and maintain a culture that focuses on quality medical care and customer service.

• Direct, supervise and coordinate the functions and activities of clinic(s) including systems, budget, materials management, human resources, data processing and maintenance.

• Participate in the development of corporate goals, objectives, and policies.

• Promote the provision of cost-effective, high-quality health care services for patients.

• Ensure high degree of patient and client satisfaction with the clinics.

• Develop initiative, motivation, and positive morale within the clinic staff.

• Maintain compliance with government and third-party payer requirements.

• Maintain standards of quality care.

• Maintain operational plans to assure medical and logistical viability and to fulfill the clinics’ goals and objectives in a coordinated, effective, and efficient manner.

• Develop budgets, including forecasts of revenue, workload, requirements for personnel, space, equipment, and support services to assure financial viability and to fulfill the clinics goals and objectives in a coordinated, effective and efficient manner. Report and interpret monthly and annual data to assure budget compliance.

• Implement marketing plans which include assisting with the development of the corporate strategy, promotion of the clinics and their professionals, and product/service assessment. Responsible for public relations and referral relationships.

• Analyze market conditions, identify, and interpret trends or deviations from standards and respond by initiating policy or procedure changes.

• Negotiate client discounts.

• Resolve conflicts which occur in an organization while protecting the professional and legal rights of everyone involved.

• Resolve problems related to staffing, utilization of facilities, equipment, and supplies.

• Analyze systems and procedures and initiate changes to improve workflow and efficiency. Maintain and compile statistics when necessary or upon the request of the senior management.

• Recommend clinic facility improvements including construction, renovation, and purchase of equipment.

• Maintain the buildings, grounds, facilities, and equipment in a manner consistent with the highest standards of safety, sanitation, efficiency, and appearance.

• Interpret clinic and corporate policies, objectives, and operational procedures to clinic associates.

• Select and train/orient clinic personnel.

• Work with clinic staff to develop/implement performance goals and objectives. Determine merit increases, promotions. and disciplinary actions

• Consult with medical staff to ensure compliance with standards and regulations.

• Represent clinics at public and professional meetings and conferences as required. Participate in clinic communication and public relations programs.

• Maintain professional affiliations and enhance professional development to keep pace with the trends in health care administration.

• Maintain strictest confidentiality.

• Perform related work as required.

Knowledge, Skills, and Abilities

• Knowledge of fiscal management and human resource management techniques.

• Skill in establishing and maintaining effective working relationships with staff, patients, the public, insurance carriers, vendors, and external agencies.

• Ability to effectively supervise and evaluate the performance of associates.

• Provide orientation and training of new personnel.

• Knowledge of organization policies and procedures.

• Knowledge of company administration practices.

• Knowledge of computer applications.

• Knowledge of medical terminology.

• Basic knowledge of wage and labor regulations.

• Skill in gathering and analyzing information.

• Skill in verbal and written communication.

• Ability to communicate clearly.

• Ability to work under pressure and handle stress.

• Ability to effectively manage client/patient complaints and defuse angry situations.

• Analytical, creative, and evaluative skills.

• Excellent people skills. Ability to motivate and work effectively with others.

• Ability to prioritize and appropriately distribute daily workload and assigned projects to ensure operational effectiveness.

• Self-motivation, initiative, and desire to increase abilities in management within the health care industry.

• Skill in researching, preparing, and presenting comprehensive reports.

• Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise.

• Effective and concise documentation skills.

• Excellent telephone manners and etiquette.

• Knowledge of grammar, spelling and punctuation.

Education, Licenses/Certification

• Medical Assistant, X-Ray Technician, LVN, RN or higher certification preferred.

• High school diploma, degree, or certification in business management. Prior work experience may apply to degree or certification substitution.

Experience

Medical terminology and previous experience within a clinic-setting. Previous management experience in a clinic-setting preferred.