Address
Form of workAbout Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Primary Job Responsibilities:
Manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.
Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met.
Provide leadership and management to associates; provide training and development of the supervisory team.
Coach and mentor team supervisors.
Regularly conduct supervisor team meetings.
Supervise multiple teams for one or more clients.
KNOWLEDGE/SKILLS/ABILITIES
Strong leadership skills with the ability to manage large groups of people.
Strong verbal/written communication and facilitation skills.
Strong interpersonal skills and experience demonstrating successful customer relationship management ability.
EDUCATION
Four-year college degree in business management/administration or equivalent combination of education and directly related experience.
EXPERIENCE TARGET
Luxury retail or other "white-glove" concierge experience required
Luxury retail or other "white-glove" concierge experience in a supervisory role, preferred
Commission based sales environment experience
Call Center experience required
BPO experience preferred
TRAITS AND CHARACTERISTICS
Outgoing
Quick and articulate
Understands the fundamentals of sales
Able to connect around Needs/wants/desires
Relatable
Able to overcome objections
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Primary Job Responsibilities:
Manage first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.
Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met.
Provide leadership and management to associates; provide training and development of the supervisory team.
Coach and mentor team supervisors.
Regularly conduct supervisor team meetings.
Supervise multiple teams for one or more clients.
KNOWLEDGE/SKILLS/ABILITIES
Strong leadership skills with the ability to manage large groups of people.
Strong verbal/written communication and facilitation skills.
Strong interpersonal skills and experience demonstrating successful customer relationship management ability.
EDUCATION
Four-year college degree in business management/administration or equivalent combination of education and directly related experience.
EXPERIENCE TARGET
Luxury retail or other "white-glove" concierge experience required
Luxury retail or other "white-glove" concierge experience in a supervisory role, preferred
Commission based sales environment experience
Call Center experience required
BPO experience preferred
TRAITS AND CHARACTERISTICS
Outgoing
Quick and articulate
Understands the fundamentals of sales
Able to connect around Needs/wants/desires
Relatable
Able to overcome objections
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
