Operations Manager

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including insurance product development, pricing and financing analyses, regulatory compliance, data analytics, and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

What You Will Do

Milliman’s Western Region Property and Casualty (WRPC) Practice focuses on developing innovative insurance products for traditional and start-up insurers and the associated state regulatory rate filing support. We also provide actuarial consulting on projects that feature a wide variety of actuarial ratemaking and reserving techniques, including predictive modeling.

The Operations Manager oversees operations, processes, and marketing efforts for the WRPC Practice. By providing support on a wide variety of requests and projects, the Operations Manager complements the team by flexing to meet the needs of a busy, close-knit, professional services business. This role offers an opportunity to actively develop new skills and abilities, and to take on additional responsibilities over time. The Operations Manager will also directly support practice leaders in marketing efforts, and coordinate practice presence at national events.

Success will require the utmost integrity and flexibility, as we meet the needs and expectations of our clients. This position is ideal for a person who enjoys variety in a fast-paced, client service-oriented, deadline-driven environment.

OFFICE MANAGEMENT

• Manage office space and equipment to ensure a safe and functional work environment.
• Manage office supplies, groceries, and deliveries including mail and packages.
• Manage in-person office access and space availability for visitors, clients, and employees.
• Submit and manage maintenance requests with property management.
• Coordinate repair of office equipment including internet and other office functionality.
• Coordinate with practice administrators, IT director, and other office support staff.
• Develop contingency plans and protocols to handle emergencies or unexpected challenges.
• Plan and manage in-person and virtual/hybrid meetings and events, including preparation of space, equipment, food, agenda, meeting materials, staffing.

MARKETING SUPPORT

• Optimize visibility of WRPC products and services to prospects and clients.
• Manage marketing efforts at industry events, including coordinating staff attendance, presentations, marketing collateral, booths, and other initiatives.
• Partner with corporate marketing and other corporate teams to showcase WRPC products and services on an ongoing basis.
• Coordinate socialization and distribution of WRPC white papers, presentations, podcasts through social media such as LinkedIn accounts.
• Manage WRPC prospecting through WRPC Client Relationship Management (CRM) software.

LEGAL

• Facilitate contract signatures and file contracts in electronic legal management (ELM) database.
• Satisfy Milliman new client onboarding requirements including run conflict checks and client screens, ensuring accuracy and coordination of conflict responses.
• Ensure compliance with Milliman document retention and risk management policies.
• Ensure compliance with relevant laws, regulations, and internal policies, and proactively address any potential risk.

ADMINISTRATIVE SUPPORT

• Learn and coordinate all essential business processes.
• Identify opportunities for streamlining processes and improving internal collaboration.
• Maintain internal calendars.
• Prepare and process expense reports.
• Book travel.

ACCOUNTING

• Development and management of reporting of revenue, payments, expenses, and profitability. Create and manage invoices and related financial reports, which includes extensive spreadsheet and mail merge work.
• Manage timely and efficient billing and payment procedures including A/R and A/P.
• Become a subject matter expert when new systems are implemented and identify and implement process efficiencies.

Professional Qualifications

• 5+ years of professional experience performing operations management functions
• Skilled in use of Microsoft suite of products: Teams, Word, Excel, PowerPoint, SharePoint, and Outlook, OneDrive, Acrobat.
• Experience developing reports and dashboards, e.g. PowerBI.
• Experience managing contact database, e.g. Microsoft Dynamics 365.
• Strong internet research skills.
• Experience with billing (A/P or A/R).
• Experience with legal agreements.
• Experience with event planning.
• Visual acuity to prepare, read, and analyze printed and electronic data.

Personal Qualifications

• Naturally driven to bring about order, logic, and efficiency.
• Innate curiosity to create efficiencies, develop new skills, including technology / software.
• Demonstrated ability to think critically, explore problems, and devise solutions.
• Able to self-prioritize time and workload, multi-tasking under internal and external client. pressure, with interruptions and time constraints.
• Collaborative and invested in team success, with a strong sense of individual responsibility.
• Utmost integrity when dealing with confidential and/or sensitive information.
• Resourceful, professional, and amicable with clients and all levels of staff.
• Resolves issues with diplomacy and tact.
• Committed to accuracy in all forms of communication and documentation.
• Demonstrated “let’s find a way to do it” attitude – no task is too big or too small.
• Effective when working with virtual and/or hybrid teams.
• Takes initiative to act and learn without explicit direction.
• Open to occasional travel as required for practice events and marketing support.

Location

This position is based out of the Milliman office in Irvine, CA. Candidates hired into this role must be willing to work onsite full-time. The expected application deadline for this job is May 15, 2024.

Compensation

The salary range is $78,000 to $118,000, depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, skills, certifications, location, etc.

Milliman Benefits

At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit-sharing contribution
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.