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SalaryPosition Objective
This position is responsible for the overall performance of rentals, parts, and service at the branch location as well as the continuous improvement of the customers perception of the branch and the JDC brand.
Job Responsibilities
Management:
- Serves as team leader for the branch operating team with final authority on all service and rental operating decisions
- Fosters effective and timely communication between all branch departments
- Ensures departments are adequately staffed with the right personnel
- Provides management information to the general manager as it pertains to branch operations
- Environmental stewardship is considered in all aspects of facility operations
- Evaluates staff and complete documented performance reviews
- Recruit and develop the employees of the branch to ensure efficient workflow
- Implements Performance Improvement Plans when necessary
- Executes disciplinary action when necessary
- Ensures facility and grounds maintenance is well kept, with consideration to seasonal changes
- Recognizes accident prevention is equal in importance with quality, delivery and cost control and accepts the responsibility to work safely and promote safety consciousness among fellow workers.
- Safeguards personnel through rigorous enforcement of safety procedures, training, and maintaining a continual heightened awareness of potential safety issues
- Promotes employee development by ensuring vendor provided training is utilized where applicable
- Maintains a clean and safe shop for employees and visitors
- Ensures facility compliance with all applicable Federal, State and Local codes and laws
- Uses best management practices to limit company exposure and litigation
- Stocks and monitors shop tools and supplies when necessary
Customer Service:
- Maintains a sense of urgency for the facility in providing timely response to customers’ issues
- Works with lead technician on daily prioritization of jobs – getting priority jobs completed right and returned to customers
- Reviews work in progress (WIP) report and holds weekly meetings with departments to review
- Exhibits high responsiveness to missed customer expectations and provide timely problem resolution
- Ensures that daily labor postings/parts postings/job costing is completed according to procedure
- Proactively coordinates communication with customers regarding “as promised” retail service work
- Prepares and/or coordinates quotes, bids and contracts for customers as required
- Promotes service, maintenance, and rebuild capabilities
- Provides solutions to customers’ problems
- Has a complete knowledge of parts suppliers and product lines
- Maintains high level of accuracy and completeness of repairs in accordance with JDC standards
- Monitors work orders for qualification for Vactor FARP program
- Follows up and collects vendor credits and allowances in a timely manner
- Provides timely recommendations when improvements and/or repairs are needed
- Oversees all new customer equipment with sales order to ensure accuracy of order
Fleet Management:
- Ensures all company machinery is maintained at the branch location including preventative maintenance on all equipment
- Ensures trade in units are evaluated and pictures are in the R-Drive
- Oversees the proper use of the sales prep and quote forms provided by inside sales for selling equipment
- Ensures tracking of all JDC equipment that enters or leaves branch
- Monitors JDC vehicles for repairs and recommended replacement
- Provides or oversees the production of part/product quotes as required
- Reviews equipment availability report (DEA) for branch accuracy
- Confirms vehicle preparations and deliveries are coordinated with the salesperson and customer
- Maintains accuracy of all equipment in Baseplan
Performance Metrics:
- Meets or exceeds revenue and gross margin YOY targets (defined by the forecast model)
- Assists in budgeting for the Branch department and reviews on a regular basis
- Meets monthly with supervisor and branch staff to discuss progress against targets and results
- Manages monthly equipment inventory process including timely reporting to corporate
- Maintains an acceptable labor utilization rate for the branch
- Evaluates cost saving measures related to facility and employee management
- Works with management to create an annual business plan
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Way We Work
- Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC services and objectives
- Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service
- Foster meaningful interaction among people through the exchange of information to produce understanding
- Continuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of the JDC and its customers
- Consistently works toward the common good of the organization and encourage others to do the same
- Conduct themselves at all times in a professionally appropriate and respectful manner
- Apply the proper safety/security practices according to established protocols, guidelines, and policies
Qualifications
- Proficiency with Microsoft computer software programs including Word, Excel, and Power Point
- Strong communication, interpersonal, and organizational skills
- Must have and maintain a motor vehicle license and be insurable by our insurance company standards
- Employee must be ready, willing and able to travel
- Ability to adapt to a constantly changing, heavy volume work environment
- Employee must obey the laws established in which the employee will travel or conduct business on behalf of JDC
- Ability to maintain a high level of confidentiality, use discretion, and exercise good judgment
The individual in this position will interact regularly with employees and managers in other departments and locations at Jack Doheny Companies. Receiving and reacting to directions other than from your immediate supervisor will be required periodically. Conversely, there will also be time when the person in this position must give direction to others.
Jack Doheny Companies, Inc. is an Equal Opportunity Employer
