Operations Manager

Job Title

Operations Manager

Job Description Summary

Job Description Summary
Cushman & Wakefield is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Our iconic brand and approximately 53,000 people operate across 400 offices in 60 countries. We believe you get out of life, what you put into it. We are making the most of all the incredible opportunities life offers - for our people, our clients and our communities.
If you love to make things happen, we'd love for you to make them happen with us. With so many passions to pursue, businesses to drive and so much good to do, we think you should join us.
Summary
Our New York City Brokerage team is looking for an experienced and solutions-orientated Operations Manager to join our team. This role is responsible for developing and managing brokerage support professionals and will work closely with the executive leadership team to run the business and implement strategic initiatives. This position will partner with our Managing Director of Brokerage to support our Office Leasing and Retail service lines and implement and enhance our Early Career Development Program.
The ideal candidate is highly strategic, growth/business orientated, has proven ability to influence at a leadership level, keen attention to detail and ability to effectively manage multiple priorities. This role requires a high level of accountability, adaptability, and collaboration

Job Description

Key responsibilities

• Build strong trusted relationships with the executive leadership team, brokerage professionals, colleagues and reports
• Optimize operating processes and creatively solve problems to ensure the business operates in an efficient and effective manner
• Lead and support critical projects based on emergent business needs
• Provide formal leadership, mentoring and supervision to administrative and brokerage support professionals
• Lead performance management, employee coaching and counseling in partnership with our People Partner
• Assist in the enhancement and implementation of our Early Career Development program for our Associate Brokerage Professionals and provide operational support to our Managing Director of Office Leasing and Retail Services.
• Organize, assist, oversee and lead internal meetings and events
• Work with the Director of Operations on projects and business continuity issues
• Responsible for partnering with talent acquisition on all recruiting and onboarding
• Manage the employee experience, including onboarding of new hires, preparing space and equipment etc.
• Manage offboarding of brokerage professionals and support employees
• Manage broker licenses, and educational requirements and follow up on any delinquencies or upcoming actions required
• Coordinate office moves and confirm seating plans with the Facilities team, working in conjunction with IT, and management
• Ensure corporate standards and internal company processes and systems are leveraged and adhered to
• Coordinate support for our Brokerage professionals
• In the absence of a Broker Support Professional role, perform administrative duties such as concierge support, booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, submitting maintenance requests etc.

Reporting relationship

Role will report to the Director of Operations, New York City

Background and Experience

Demonstrated experience should include:

• Bachelor’s degree required
• 3+ years of managerial experience required
• 3+ years of operational or project management experience
• 3+ years of executive level support experience preferred

Competencies

• Thrives in a fast-paced and fluid environment and embraces multi-tasking diverse projects
• Exposure to project and process management
• Proven ability in conflict resolution
• Excellent written, oral, and presentation skills
• Strong Microsoft Office Suite skills
• Knowledge of Salesforce, Workday and Expense software
• Ability to plan, organize, and manage processes
• Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $100,300.00 - $118,000.00 Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.