The Operations Manager is responsible for achieving the overall performance goals for productivity, cost, quality, of a dedicated-on site white glove home delivery service.
Primary Duties & Responsibilities
· Build and maintain effective working relationship with all levels of internal/external customers to ensure long-term and successful partnerships.
· Achieve customer metrics to ensure performance goals are successfully met, decrease incident rates, comply with Standard Operating Procedures (SOPs), etc.
· Interact daily with onsite clients to ensure understanding of existing and emerging customer needs.
· Develop and achieve agreed budget, revenue and profit (P&L) for site.
· Manage the development of associates through performance management process. Achieve improvements to their performance through coaching, mentoring and administering performance reviews.
· Ensure carriers are complying with the contractual terms identified in their Carrier Contract Agreement.
· Undertake efforts to help ensure that the relationship with the carriers is respected and maintained.
· Create and manage an effective labor plan to ensure proper staffing levels, manage attrition, control labor spend to include seasonal, full-time, part-time, temporary labor and overtime.
· Work closely with routing and dispatch team to coordinate effective home delivery routes.
· Manage, monitor daily loadout and dispatch processes for home delivery teams daily.
· Responsible for the recruitment and retention of Contract Carriers.
· Create an environment that fosters open and positive team communication by hosting team meetings, stand-ups, planning associate recognition events, individual meetings, and other related formal and informal methods of communication.
· Ensure customer and vendor contract requirements are administered and enforced.
· Enforce company safety standards and ensure the associates are complying with policies and procedures to reduce accidents and create a safe working environment.
Education/Experience
- Bachelor’s degree in business or logistics, transportation management is preferred, not required.
- 3- 5 years’ management experience in a 3PL or home delivery environment.
Skills/Abilities
- Bi-lingual a plus
- Skilled at balancing multiple priorities in a fast-paced environment.
- Knowledge of computerized transportation systems.
- Ability to effectively communicate verbally and written as well as practice active listening skills.
- Ability to work a flexible schedule to meet business needs.
- Computer literate with general knowledge of software to include Microsoft Office Suite
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Edison, NJ 08817: Relocate before starting work (Required)
Work Location: In person