Operations Manager

Are you who we are looking for?

If being the driving force behind our company by managing the day-to-day, creating and implementing strategic plans, and holding the team accountable for exceptional customer service, and production goals, while maintaining the company culture to our core values feels right to you then we just may be your next career step.

This position will collaborate with company leadership to improve processes that result in greater efficiency, ensure legal compliance, and grow the company and its affiliate programs.

We will not look at applicants without all parts of the screening completed. Additionally, please send a direct email to careers@deniseswick.com with the subject line; I get it!

$51,000 - $71,000 yearly + bonus

• Monitors weekly, monthly, and yearly production statistics
• Consistently interacts with others in a professional and respective manner
• Identifies develops and implements effective business processes to serve our team and customers to maintain customer and team satisfaction
• Collaborate with the president, to develop and manage the operating budget, to achieve profit/loss ratio and market share in relation to pre-set goals and trends within the industry and the economy
• Cultivate, maintain, and develop relationships with current and future joint venture partners
• Performs audit compliance on the established policies and procedures as well as with state and federal regulatory requirements
• Conducts staff and sales meetings to build office culture, discuss operational issues, explain procedural changes or practices and maintain team cohesiveness
• Actively cultivates relationships to recruit, hire, train, and hold accountable team members to our core values. Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Plan and review compensation actions; enforce policies and procedures
• Encourages team training and development, cross-training, and job certification to promote continuous learning, maximize efficiency, and conformance with company policies and procedures
• Conducts team performance reviews and develops individual professional development plans for the team. Assists in fostering the growth of all team members through goal setting, performance management, and real-time feedback and coaching
• Work with Bookkeeping to ensure accurate accounting of payroll and team commissions or bonuses’
• Serve as the primary point of contact when there are a customer or team issues

• Demonstrated leadership ability.
• Experience and ability to demonstrate exceptional conflict management.
• Experience in motivating and leading others
• Exceptional critical thinking and problem-solving ability
• Addicted to detail.
• Experience in hiring, training, growing and retaining teams.
• 5+ years of Office Management experience
• Exceptional customer service skills
• Critical to be a self-starter with a willingness to work with limited direct supervision.
• Demonstrates a business and personal philosophy consistent with the company's core values.
• Exceptional knowledge of Microsoft Office applications (Word, Excel, Outlook, Teams, SharePoint, etc.)

A well-established real estate name in the area with over 3 decades of experience in helping people buy and sell real estate has launched a new division to the already successful model. Downsize Allies and the Swick Real Estate Group offer the premier all-inclusive end-to-end customer service experience when a homeowner or their family is looking to downsize to a smaller home, condo, independent, assisted, memory care, 55+ community or is finalizing an estate. Our company specializes in coordinating the process of downsizing, senior placement services, and estate sales with a team of experienced advisors providing insight-driven and personalized solutions. We aim to take the chaos out of downsizing and moving by providing the most comprehensive solutions and resources.

We believe in working smart and hard while still having fun, plus building relationships on our core values of Honesty, Integrity, Responsibility, Proactive, Communication, Growth, and Passion.