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Form of workJob Description
Operations Manager, 32496179
Description:
- We are a fast-paced and dynamic business unit with a dedicated program catering to the unique travel needs and preferences of high-profile clientele, including celebrities and influencers. We are seeking an organized and operationally-driven candidate with a passion for ultra-luxury travel. As the Operations Manager, you will coordinate property walkthroughs with our global network of freelancers, provide walkthrough feedback to internal teams and create listings for Comms-driven initiatives. You have experience using ops and content management tools, excellent communication between internal and external partners, and are motivated by upholding standards for the perfect stay.
Duties:
- Walkthrough scheduling for First Call Program
- Schedule in-person walkthroughs between Hosts and our global network of Home Consultants
- As needed, coordinate travel for Home Consultants to travel destination to ensure properties are guest-ready
- Troubleshoot and solve for walkthrough options for last-minute requests or Hosts with limited availability
- Prepare and share quality recommendation to Guest and Comms team based on walkthrough feedback
- Upkeep accurate handoff notes between shifts for open cases
- High-touch listing creation
- Create and update listings to fulfill high-profile booking requests
- Partner with Comms to create listings for high-visibility marketing campaigns
- Test new ops tools and flag bugs to Engineering and Product
- Document ops workflows for new tooling and share updates with cross-functional and external partners
- Vendor partner management
- Live collaboration with contest administration vendor on campaign dates
- Ensure on-time and high quality delivery of vetted applicants
- Generate special offers to selected contest winner(s)
- Availability
- Flexibility to work evenings and weekends
- 40 hours/week
Requirements:
- BA/BS degree; Experience working in a high-growth early-stage environment preferred
- 5+ years of operations management or executive assistant experience
- Natural curiosity to learn about new tools and detailed processes
- Proven ability to troubleshoot and demonstrate proper judgment with a sense of urgency
- Excellent communication (written & verbal) in English; French / other European language skill a plus
- Interpersonal skills balancing between internal and external partners
- North America and European time zones preferred
Compensation:
- $30-35.17/hr W-2
