Operations Manager

In this role, you will work closely with our Founder & CEO as well as the company’s leadership team to help coordinate, manage, and enhance Browne Consulting’s operations. You will manage a wide range of duties pertaining to the day-to-day functions of the business with the overall tasks of increasing efficiencies, improving processes, and building/refining operational policies and strategies that keep the organization functioning smoothly.

Responsibilities:

• Oversees operational systems, processes, and infrastructure while looking for opportunities for improvement or revision to enhance the company’s internal capacity
• Collaborate with the CEO and leadership team to ensure all operational functions within the firm are being properly executed in accordance with best practices
• Participate in strategic initiatives and projects, helping to ensure that decisions are implemented accurately and efficiently
• Oversee and report on company metrics, such as employee utilization and resource planning
• Provide data driven recommendations
• Raise and track issues, remove barriers, resolve issues of varying complexity involving stakeholders and escalate to appropriate level when required
• Establish and maintain credible, professional relationships and communication with employees and external vendors
• Support firm-wide training programs, reinforcing technology and operations infrastructure to ensure consistency and quality standards are met
• Provide communication to stakeholders when company projects are revised or modified
• Administer and become a go-to subject matter expert for internal software
• Support and enhance the business development process; this will include helping to upgrade the proposal process as well as identification, implementation, and administration of a CRM
• Stay up to date on industry regulations, trends, and technology

• Bachelor’s degree required, MBA or Master’s preferred
• 6+ years of progressive operations experience
• 2+ years of professional service firm experience preferred
• Demonstrated ability to work cross functionally to achieve results
• Ability to foster and create an environment of collaboration
• Ability to drive data-based decisions and business justifications
• Outstanding written and verbal communication skills
• Outstanding organizational and time-management skills
• Ability to quickly comprehend new technology and software frameworks, as well as experience identifying/isolating/resolving software-related issues

Working Conditions:

• Typical office environment, where the ‘office’ is an isolated portion of your home
• Ability to concentrate for extended periods of time
• Ability to sit or stand for extended periods of time

Key Highlights About Working Here:

• Full-time, exempt employee, eligible for up to 10% annual bonus
• Your home office sent to you: standing desk, laptop, keyboard, mouse, monitors, etc.
• Medical, dental, vision, HSA, matching 401K plans
• Paid holidays, sick, PTO, and volunteer days
• $1000 Annual Wellness benefit
• Regularly scheduled company-provided meals, commute reimbursement, and quarterly team events

You Belong Here If:

You are only satisfied with the highest standards of quality and strive to always exceed the minimum requirements. Your aspirational goal-setting and commitment to continuous improvement are guided by a strong moral compass and a positive attitude. You prioritize empowering your team members to work collaboratively, recognizing the strength and importance of teamwork in solving complex challenges.

We strongly believe that diversity, equity, and inclusion enhance every experience and are fully committed to fostering a workplace and communities that celebrate differences in age, color, disability, ethnicity, family or marital status, genetics, gender identity or expression, language, national origin, physical and mental ability, political affiliation, pregnancy, race, religion, sexual orientation, socio-economic status, veteran status, medical history, and all other characteristics that make each individual unique.

Our Vision:

Set the standard for providing operational finance and accounting support to next generation science and technology companies.

Our Values:

Professional Excellence, Collaboration, Appreciation, Character, & Innovation