Operations Associate

We are looking for an Operations Associatein St. Louis, MO. This position will be responsible for ensuring smooth behind-the-scenes operations of our virtual health care programs.

The position is $20 per hour, and overnight hours are needed (12a CT to 7a Fri, Sat, and occasionally Thurs & Sun). This is a temporary position (no benefits).

Responsibilities will include:

• Program queue monitoring across multiple programs in urgent care, mental health, and primary care
• Ensure patients visits are completed within the expected service level agreement, often within minutes
• Escalate issues as they arise
• Clinician support & troubleshooting
• Patient support
• Reporting

Requirements

• Incredible attention to detail
• Excellent written and verbal communication skills
• Ability to handle a fast-paced environment