Operations Assistant

Who We Are:

Tekweld is a trusted partner and solution provider for the promotional product industry, offering a wide range of products including drinkware, health and wellness items, bags, custom packaging, and more. With its global sourcing solution, TekSource, the company can provide customers with essentially any item they require. Tekweld's dedication to customer satisfaction and commitment to excellence makes it the preferred choice for businesses looking for promotional products and custom packaging solutions.

Recently named one of the Best Places to Work in the Promotional Products Industry by Counselor Magazine! This prestigious recognition is a testament to our incredible team's dedication, creativity, and hard work. At Tekweld, we believe that our success is driven by the passion and innovation of our employees. We are committed to fostering a workplace culture that values each member's contributions, encourages professional growth, and supports a healthy work-life balance.

Who We’re Looking For:

At Tekweld, we strive to create a dynamic work environment by hiring passionate, committed, and driven individuals who can deliver a high-class customer experience. We seek reliable, motivated, and energetic individuals with a strong work ethic to join our team.

The Operations Assistant will be involved in the daily administration of the Operations Team. They’ll assist the team by completing data entry, running reports, monitoring project progression, and handling various administrative needs. They’ll work with the Quality Control and Customer Service teams to maintain accurate records and keep orders moving.

Job Responsibilities:

• Collects and prepares various types of data including current key metrics and other data for the Director of Operations
• Maintains database of operational information including files and correspondence as needed

• Updates and reviews the accuracy of the corporate data directory, including names, descriptions, sources of data, and keywords needed for categorizing and searching data item descriptions as instructed

• Organizes daily activities and reports related to QC and Operations
• Assists with, prepares, and updates the organization's operations policies as directed
• Able to find and accurately pull data from Tekweld’s ERP to support various teams

• Maintains tracking log for database training for data-entry staff, data analysts, and end users

• Conducts audits throughout the supply chain as directed, ensuring quality standards, safety, and legal requirements, and company policies and specifications are met
• Provides technical and administrative support to the Operations team
• Assist with Customer Service issues via the Freshdesk Ticketing System
• Partner with the Customer Resolutions Specialist to coordinate claims management and returned orders
• Additional related projects and duties may be assigned

Required Skills/Abilities:

• Ability to thrive in a performance-driven culture
• Excellent organizational and time management skills with strong attention to detail
• Strong verbal and written communication skills
• Proven ability to build and maintain relationships with customers
• Proficient Excel skills and ability to learn database and ordering systems

Tekweld is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person