Operations Area Manager

FirstBank and Trust is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
FirstBank Lubbock Bancshares began with the vision of one man, Barry Orr, and a promise. Barry promised his wife and friends that he would start a bank that would become profitable through relationships, hard work and determination. "It is our goal to be the BEST community bank in the Lubbock area," states Barry Orr, Chairman & CEO. "We knew we could help build a better Lubbock by serving the needs of customers our way."
The Operations Area Manager interacts with the retail team in day-to-day operations and problem solving for all banking centers within the bank. The Operations Area Manager has a primary role in the day-to-day management of the key back office operations at the bank. This position ensures the retail staff is remaining compliant in their operations and monitors the banking centers to ensure audits are completed accurately and in a timely fashion.
Primary Responsibilities

• Operations Responsibilities to include but not limited to:
• Conduct regular analysis of operational activities to assess bank performance and assist in strategizing how to improve performance.
• Insure compliance with Heartland standard operating procedures/and policies, including designating staff responsible for monitoring regulatory compliance (i.e. BSA, Funds Availability, etc.).
• Responsible for oversight of teller operations, BSA, branch security, business continuity planning, and coordinating human resource activities as related to Retail Operations.
• Participates in a wide variety of Heartland committees and regular meetings to coordinate activities and identify and resolve operational problems.
• Coordinates correction of any exam or audit deficiencies and responds to exam or audit findings.
• Manage cash needs for the bank including ensuring cash balancing is completed daily and monitoring the supply of money for the financial institution's needs based on cash limits and business demand.
• Monitor and review bank security procedures and control access to the vault and cash drawers, updating as necessary.
• Maintain a high level of knowledge of products and services.
• Maintain a "Top 5" list of local talent.
• Travel to each banking center on a weekly basis and develops high-quality relationships with the teams in those locations.
• Lead the customer experience strategy to ensure banking centers are delivering consistent, positive experiences for all customers.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.

Secondary Responsibilities

• Performs other duties as assigned.

Management Responsibilities

• Works with department staff on individual professional development and career development opportunities. Facilitates team members in creating individual goals and development plans that align with the department goals.
• Works with HTLF's Talent Acquisition team to identify and hire the most qualified and talented individuals to fill open positions.
• Provides information and on-going feedback to department staff regarding expectations and performance, salary adjustments and/or promotions.
• Addresses and resolves all performance concerns and issues in a timely manner.
• Prepares and conducts annual performance reviews within established deadlines.
• This position does not have direct reports.
• Trains employees in customer service, cross selling and banking.

Qualifications

• Bachelors Accounting, Business Administration/Management, Finance required
• 7-10 years Bank operations experience required
• 3-5 years Multi-location management experience required
• Previous experience in a leadership role required
• Proven knowledge of banking and compliance regulations required
• Excellent verbal and written communication skills required
• Ability to multitask and manage stress required
• Excellent customer service skills required
• Knowledge of Microsoft Office and database software required
• Strong attention to detail and strong organizational skills required

Scheduled Weekly Hours:
40
Time Type:
Full time