Address
Form of workWhy GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
ResponsibilitiesThe Protection Products team at General Motors Financial is looking for an experienced Operations Analyst to join our growing team. Our team is responsible for bringing the branded General Motors F&I products to market. This new business venture will drive brand awareness and loyalty for General Motors, integrate F&I incentives for dealers, and drive digital innovation for our customers. The Operations Analyst I will contribute to driving sustainable Protection Products business growth by executing assigned operational elements of the business.
About the role:
- Work closely with current and prior third party administrator on day-to-day issues that arise related to dealer product association, cancellations, dealer reporting, etc
- Assist with monthly invoice reconciliations for all vendors
- Assist with weekly reconciliation for dealer payments through GM systems
- Assist in vendor oversight activities related to menu system providers and incentive providers
- Provide oversight and quarterly reconciliation of advance and loan programs
- Assist in reviewing monthly reinsurance statements and provide oversight for reinsurance enrollment process
- Maintain a thorough understanding of GM Protection product offerings and services
- Provide general operational support for GM Protection
- Work hand-in-hand in with Reporting, Accounting, and other teams that support GM Protection
- Manage operational support mailboxes
What makes you the dream candidate:
- Knowledge and understanding of GMF and GM with the ability to work cross-functionally
- Knowledge of business processes, operations, and systems
- Knowledge and understanding of GM dealer distribution for F&I products and services
- Dealership support knowledge and experience preferred
- Experience in Auto Finance or with Finance and Insurance Products preferred
- Working knowledge of reporting systems and languages to include SQL and SAS
- Advanced working knowledge in Excel
- Critical independent working skills and ability to drive for results and meet objectives
- Operational skills including building relationships, strategic, and analytical abilities
- Ability to articulate ideas, business plans, and results to all levels of executive leadership
- Ability to maintain Customer Focus, Safety, and Profits as the driver for all initiatives
- Proficient in MS Professional and relevant software
Experience:
- High School Diploma or equivalent required
- Bachelor's Degree or equivalent experience preferred
- 1-2 years of experience in the Auto Finance Industry preferred
- 1-2 years of SAS, SQL, Reporting systems preferred
- 1-2 years Customer Experience preferred
- 1 year F&I product experience preferred
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.Compensation: Competitive pay and bonus eligibilityWork Life Balance: Flexible hybrid work environment, 2-days a week in office
Employment Type: FULL_TIME
