Operations Analyst - Deposit Operations

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
The Operations Analyst is responsible for coordinating daily responsibilities during peak periods to ensure Service Level Agreements are met or exceeded. The Analyst will work directly with internal bank customers (Bankers, Relationship Managers and other business partners) to analyze and complete necessary requests, core system updates, process files and resolve issues as well as meet all appropriate deadlines. The role applies extensive knowledge of the job to identify opportunities and recommend changes to existing procedures to support continuous improvement and client satisfaction.
Position Responsibilities
Responsible for performing a variety of Deposit Operations duties that require the ability to work in a time-sensitive environment with good problem-solving skills, accuracy and attention to detail. This position is responsible for review and processing requests related to Deposit Operations of the Bank as well as providing support to our lines of business. Candidate should possess the ability to adapt to change and promote teamwork through individual participation. This is a hybrid position that requires a minimum of three days in the office.
Daily responsibilities include but not limited to:

• Daily review and morning pre scrub of positive pay exception items including account maintenance, reconciliation and returns
• Review and process CDARS and ICS account set up and maintenance
• Establish and maintain effective communication as a partner for internal clients
• Provide timely and informed support for a range of inquiries including the processing of workflows, rate changes, rate adjustments and other customer account maintenance inquiries.
• Manage, review and prioritize requests in assigned work queues and department shared mailbox.
• Complete and process internal client requests, review for accuracy and completeness and enter data into the IBS Insight system
• Ensure a high level of accountability & consistency in adhering to our internal customer quality, processing, communication and turnaround
• Responsible for completing department metrics reporting and projects as assigned
• Cross-train in different Deposit Operations processes and be able to float to other departments as necessary

All duties and responsibilities must be performed in compliance with applicable local, state, and federal regulatory guidelines.
Qualifications

• Ability to multi-task, prioritize and organize work based on request volume and other departmental assignments as assigned
• Ability to work independently, meeting deadlines
• Detailed and process oriented with a focus on integrity and accuracy of information
• Requires strong verbal and written communication skills
• Demonstrate strong teamwork, independent learning, detailed analysis of requests, compliance to established policies and procedure
• Proficient in Microsoft Excel, Word and Outlook
• Knowledge of FIS systems preferred
• Knowledge of IntraFi product offerings (CDARS/ICS) preferred
• Good working knowledge of applicable federal guidelines and regulations
• College degree preferred, or 3-5 years in retail or Deposit Operations, or similar role considered

California residents - your privacy rights regarding your actual or prospective employment
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions
What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location
IL-70 W Madison St, 9th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Analytical Thinking, Business Operations, Customer Service, Operations Management, Prioritization, Quality Assurance (QA), Technical Knowledge