Address
Form of workTitle: Strategy & Operations Analyst (Level 4)
Duration: 05 Months (Possible Extensions)
Location: Austin, TX
The challenge
The Digital Strategy Group works with C-level leadership at CLIENT's Enterprise customers to advise on strategies for customer-experience transformation and digital innovation. Our engagements employ CLIENT's digital benchmarking capabilities, industry trends, customer-journey mapping, organizational assessments and other techniques to deliver high-impact recommendations. Today, CLIENT's is at the forefront of enabling our customers' digital transformation and new experience-led business models. This has translated into a stock price appreciation of over 5X from August 2013 to August 2018.
As a Digital Strategy Operations manager, you will support the day-to-day management of the global practice, interfacing with team members around the world to help improve the quality and efficiency of our strategic delivery with customers. You will refine and leverage analytical skills from tracking the metrics that reflect our team's impact to identifying improvement opportunities based on operational, employee engagement and performance data. You will help to maintain and innovate on our tools and systems and identify ways to scale programs around enablement, recruiting and knowledge management and more. You will gain skills in presenting and storytelling as a key team member interacting with the overall team and global practice leadership.
Responsibilities:
1. Data Analysis:
Gather, analyze, and interpret complex data sets to derive actionable insights and recommendations.
Develop quantitative models, forecasts, and reports to support strategic decision-making.
Identify trends, patterns, and opportunities through data mining and statistical analysis.
Generate regular performance reports, dashboards, and KPIs to measure operational success and identify areas for improvement.
2. Communications:
Prepare and deliver clear and concise presentations, reports, and documentation for internal and external stakeholders.
Collaborate with teams to ensure effective communication of strategies, project updates, and key findings.
Serve as a liaison between different departments, facilitating information exchange and ensuring alignment on objectives.
3. Program Management:
Assist in the planning, execution, and monitoring of strategic programs and initiatives.
Coordinate cross-functional teams, manage timelines, and ensure successful project implementation.
Track project milestones, evaluate performance metrics, and provide regular progress updates to stakeholders.
4. Business Operations:
Evaluate existing business processes and recommend improvements to enhance efficiency and effectiveness.
Contribute to the development and implementation of operational strategies aligned with organizational goals.
Support in the creation and maintenance of standard operating procedures (SOPs) and best practices.
Qualifications:
Bachelor's degree
Proven experience in data analysis, program management, and business operations.
Proficiency in analytical tools such as Excel, SQL, Tableau, or similar software.
Excellent communication skills with the ability to present complex information in a clear and understandable manner.
Strong problem-solving abilities and attention to detail.
Project management certification (e.g., PMP) is a plus.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Duration: 05 Months (Possible Extensions)
Location: Austin, TX
The challenge
The Digital Strategy Group works with C-level leadership at CLIENT's Enterprise customers to advise on strategies for customer-experience transformation and digital innovation. Our engagements employ CLIENT's digital benchmarking capabilities, industry trends, customer-journey mapping, organizational assessments and other techniques to deliver high-impact recommendations. Today, CLIENT's is at the forefront of enabling our customers' digital transformation and new experience-led business models. This has translated into a stock price appreciation of over 5X from August 2013 to August 2018.
As a Digital Strategy Operations manager, you will support the day-to-day management of the global practice, interfacing with team members around the world to help improve the quality and efficiency of our strategic delivery with customers. You will refine and leverage analytical skills from tracking the metrics that reflect our team's impact to identifying improvement opportunities based on operational, employee engagement and performance data. You will help to maintain and innovate on our tools and systems and identify ways to scale programs around enablement, recruiting and knowledge management and more. You will gain skills in presenting and storytelling as a key team member interacting with the overall team and global practice leadership.
Responsibilities:
1. Data Analysis:
Gather, analyze, and interpret complex data sets to derive actionable insights and recommendations.
Develop quantitative models, forecasts, and reports to support strategic decision-making.
Identify trends, patterns, and opportunities through data mining and statistical analysis.
Generate regular performance reports, dashboards, and KPIs to measure operational success and identify areas for improvement.
2. Communications:
Prepare and deliver clear and concise presentations, reports, and documentation for internal and external stakeholders.
Collaborate with teams to ensure effective communication of strategies, project updates, and key findings.
Serve as a liaison between different departments, facilitating information exchange and ensuring alignment on objectives.
3. Program Management:
Assist in the planning, execution, and monitoring of strategic programs and initiatives.
Coordinate cross-functional teams, manage timelines, and ensure successful project implementation.
Track project milestones, evaluate performance metrics, and provide regular progress updates to stakeholders.
4. Business Operations:
Evaluate existing business processes and recommend improvements to enhance efficiency and effectiveness.
Contribute to the development and implementation of operational strategies aligned with organizational goals.
Support in the creation and maintenance of standard operating procedures (SOPs) and best practices.
Qualifications:
Bachelor's degree
Proven experience in data analysis, program management, and business operations.
Proficiency in analytical tools such as Excel, SQL, Tableau, or similar software.
Excellent communication skills with the ability to present complex information in a clear and understandable manner.
Strong problem-solving abilities and attention to detail.
Project management certification (e.g., PMP) is a plus.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
