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Form of workLiink by J.P. Morgan is the world's first bank-led, peer-to-peer network for secure, privacy-preserving information exchange. Liink has the potential to enable participants to build applications that leverage shared information, making it possible to solve common industry challenges. CheckMatch helps streamline the processing of checks, enabling check originators to directly transmit critical information to lockbox providers, enabling electronic processing and reducing paper checks. Check originators can query the lockbox directory to determine whether their check payments can flow through the Liink network, enabling the opportunity to digitize checks instead of printing and mailing them. Lockbox providers will receive all data required for these check payments to be cleared through existing channels.
Job responsibilities
- Executes product adoption, expansion, and retention activities to support a healthy customer base
- Provides customer assistance during regular account meetings such as addressing inquiries, troubleshooting challenges, and documenting complex problems for the Product team
- Takes new customers through the onboarding process and guides them through the initial setup and configuration of our products to fit their specific needs
- Tracks and analyzes key success metrics to measure customer health and identify opportunities for improvement while preparing reports for internal stakeholders and highlighting customer outcomes and areas of opportunity
- Support the growth of the CheckMatch network, including defining go-to-market strategy and identifying prospects
- Support sales and business development efforts
- Become the voice of the client when working with functional partners to develop product features
- Coordinate client onboarding's and oversee technical implementation processes
- 3+ years of experience or equivalent expertise in Customer Success or a relevant domain area
- Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed
- Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner
- Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps
- Working proficiency in Confluence, PowerPoint, Excel, and MS Visio
- Exceptional all-round communication skills with the ability to navigate multiple relationships in order to deliver client success
- Demonstrated delivery of large-scale initiatives facing off so a diverse group of senior stakeholders
- Previous experience in business development or front office role
- Execution focused, action-oriented and adaptable to meet the evolving needs of a high-growth and fast paced organization
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
