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Remote: This role is categorized as remote. This means the successful candidate may be based anywhere in the United States and is not expected to report to a GM worksite unless directed by their manager
About the role:
The OnStar Business Solutions (OBS) Strategic Account Assistant Manager is responsible for serving as an OBS Subject Matter Expert (SME) and point of contact for GM Envolve Strategic Account Executives in the account management model of the business to business/government sales organization. The Strategic Account Assistant Manager maintains and grows OBS sales, acts as the voice of the customer to help drive new feature or enhancement, resolve issues, and develop new sales opportunities in support of the enterprise account management approach across the GM Envolve industry verticals.
Primary Roles & Responsibilities:
- Support assigned GM Envolve Strategic Account Executives, act as the SME for all OBS services, and support the top customers in the industry verticals for OBS needs, including participating in customer meetings and own the follow up and closure of all OBS opportunities.
- Identify and pursue new business opportunities with existing customers and potential customers, researching their needs, and proposing solutions.
- Partner with other GM Envolve business units acting as a solutions “architect” to meet strategic’ customer’s business needs and drive revenue.
- Manage the sales process including preparing proposals, delivering presentations, negotiating contracts, managing pilots, and closing deals.
- Provide ongoing support and guidance to customers: This includes providing training, identifying, and engaging applicable cross functional teams to provide support for troubleshooting, and working with customers to optimize their use of the connected vehicle data.
- As a key member of the GM Envolve account management team, it is critical to collaborate across GM teams to serve the customers’ needs as well as meet and exceed sales targets.
- Keep informed about industry trends and developments related to telematics technology and developments in the industry and using this knowledge to inform client and GM team interactions.
- Proactively engage with customers to understand their priorities, business needs, pain points and providing the right solutions to meet their objectives.
- Identify and address any issues or concerns that customers may have and working to resolve them in a timely and efficient manner.
Additional Description
Key competencies:
- Results Focused
- Business Acumen
- Relationship building
- Problem Solving
- Customer focus
- Self-starter
- Action oriented
Qualifications:
- Previous experience in Digital Services & Experiences (DSX), preferably in a sales role
- Ability to manage multiple B2B relationships and prioritize needs/wants based on various factors including sales/revenue opportunity and severity/impact of issue
- GM Envolve & OnStar sales experience, OnStar Business Solutions product familiarity a plus as well as knowledge across GM departments.
- Proven sales reporting & analytics background
- Must be able to develop and nurture relationships with numerous B2B customer types
- Appropriate interpersonal styles and communication methods to work effectively with business partners to meet mutual goals required
- Knowledge of, and ability to effectively use of computer software as it pertains to the job responsibilities
- Must be willing to travel approx. 25%
Education and training:
- Bachelor's degree (BS/BA) Marketing, Engineering, Sales, or Communications
- MBA preferred
COMPENSATION : The median level of salary compensation for this role is $93,400.00 - 149,200 Annually.
BONUS POTENTIAL : An incentive pay program offers payouts based on company performance, job level, and individual performance.
BENEFITS : GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
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GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
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