Onsite Coordinator - Methodist Hospital

Overview
Job Summary:
The Onsite Transport Coordinator acts as a liaison between Superior Air Ground Ambulance and the Hospital, communicating and continuing to develop to the ever changing transport needs of the hospital. The Onsite Transport Coordinator also works as support staff for the transfer center, discharge planners and social workers assisting with arranging and expediting transports coming into and leaving the hospital.
Responsibilities
Expectation of the Position:
Supports the guiding principles and vision by exhibiting the following behavior with employees and providers:
Exemplary service to all customers, internal and external

• Initiative and Accountability
• Responsiveness
  Essential Duties & Responsibilities:

• Schedule and organize different levels of transportation, determining level of care required based upon patient needs
• Prioritize transports to maximize discharge turnover
• Request billing information and required documents
• Respond to common inquires and forward issues and complaints to appropriate level
• Assist in organizing patient belongings and patient paperwork for transport
• Assist in obtaining necessary billing information, documents and payment as required by protocol
• Demonstrates knowledge and compliance regarding ambulance and medicar scope of practice, specialty and billing procedures

Qualifications

• Licensed Emergency Medical Dispatcher (EMD) within 1 year of employment
• Minimum six months related experience
• Ability to maintain composure in an emergency and high stress situations
• Track record of customer service excellent
• Detail Oriented
• Maintain a positive and professional attitude at all times