Scheduling Coordinator (Home Health)

Company Overview:
Our healthcare company specializes in providing comprehensive and compassionate home care services through the applicable Medicaid Waiver programs. We are dedicated to improving the quality of life for individuals in need by delivering exceptional care within the comfort of their own homes. As a Scheduler, you will play a pivotal role in ensuring our clients are matched with caregivers and receive the care they require.

Job Description:

Responsibilities:

*** Knowledge of and experience with A&D Waiver is a must ***

Manage and coordinate client visits, matching the schedule with staff availability and suitability.

Answer phone calls and respond to inquiries regarding appointments and scheduling

Maintain accurate and up-to-date records and information in electronic systems

Handle the concerns of clients and respond to calls.

Adhere to HIPAA guidelines and maintain patient confidentiality

Collaborate with other departments to coordinate patient services and ensure timely care

Act as ongoing liaison between caregiver and client

Qualifications:
1. Education: Preferred - Bachelor's degree in healthcare administration, social work, nursing, or a related field.
2. Experience: Previous experience in healthcare intake, case management, or a similar role is highly desirable.
3. Knowledge: Familiarity with Medicaid Waiver programs and their eligibility criteria is advantageous.
4. Communication Skills: Excellent verbal and written communication skills to effectively interact with clients, healthcare professionals, and internal teams.
5. Attention to Detail: Strong organizational skills with a keen eye for detail to accurately collect and record client information.
6. Empathy and Compassion: Demonstrated ability to empathize with clients and their families while maintaining professionalism and confidentiality.
7. Adaptability: Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously while maintaining a positive attitude.
8. Problem-Solving: Strong critical thinking and problem-solving skills to assess client needs and provide appropriate solutions.
9. Technology Proficiency: Proficient in using electronic health records (EHR) systems and MS Office suite.
10. Ethical Standards: Maintain a high level of integrity, adhering to ethical standards and confidentiality guidelines.

Source: This job description has been created by incorporating industry knowledge and best practices in the healthcare sector, specifically relating to home care and the SFC and Attendant Care programs.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer service: 2 years (Required)
• Computer skills: 2 years (Required)
• Home Health Scheduling: 1 year (Required)

Work Location: In person