Onsite Community Association Manager (Cgca2024-6518)

GrandManors is a Division of RealManage, a company that specializes in the management of Community Associations with onsite staff. 

Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Role Overview:

As the Onsite Community Association Manager (CAM) at RealManage, you are the primary ambassador, responsible for managing the daily operations of a Community Association. Your role is pivotal in delivering professional services in accordance with service level agreements, ensuring customer satisfaction, and assisting the Board of Directors in fostering community harmony and enhancing property values.

Responsibilities:

1. Overall Operations Management:

   • Oversee and manage all aspects of the Community Association's daily operations.
     

2. Advisory Role:

   • Provide administrative, operational, and managerial advice to the Board of Directors.
     

3. Enforcement of Community Rules:

   • Direct the enforcement of community rules and restrictions to maintain a harmonious living environment.
     

4. Community Harmony Promotion:

   • Actively promote community harmony by facilitating open communication and conflict resolution.
     

5. Contractor and Insurance Management:

   • Assist the board in hiring contractors and insurance carriers to ensure the community's maintenance and protection.
     

6. Vendor Payment Approval:

   • Oversee and approve payments to vendors providing services to the Community Association.
     

7. Budget Development:

   • Develop the Community Association budget in collaboration with the Board of Directors.
     

8. Financial Reporting:

   • Provide delivery and presentation of financial reports to the Board of Directors.
     
9. Plus other work related tasks as needed

Qualifications:

• Minimum of two-years as an Onsite (HOA) property manager - required;
• CMCA or state-equivalent certifications desired
• Associates degree or higher
• Customer service focused; CAMs service their client on a daily basis
• Listening skills: CAMs need to listen to the problems of a client and provide a solution to meet the requests of the client
• Proactive: CAMs must proactively communicate with their client, team members, and superiors
• Management: CAMs must manage the budget, operations, schedules of a Community Association
• Winner: RealManage has a winning culture and is second to none

Pay and Benefits:

$80,000   to $100,000, depending on education and experience.

Benefits include:

• Medical Insurance (employee premium paid for by company)
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 9 paid Holidays