Address
Form of workJob Description
As an Online Technical Support Engineer, you will utilize your LCMS product knowledge to provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive actions. You will also leverage post-sales interactions with customers to probe and qualify further revenue opportunities.
Job Requirement:
Qualifications
The US pay range for this full-time position is $47.08 - $86.80/hr, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum new hire pay for the position across the relevant US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Additional details are available at: https://careers.agilent.com/locations/americas/united-states/
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.
For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Pay Range
$47.08-$86.80
The salary range for this position may differ based on your actual work location.
Eligible for Company Car
No
Benefits in Brief
Option to Work Remote
Yes
Travel Required
10% of the Time
Schedule
Schedule:Full time
Shift
Day
Duration
No End Date
Job Function
Services & Support
As an Online Technical Support Engineer, you will utilize your LCMS product knowledge to provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost-effective problem resolution for customers and proactive preventive actions. You will also leverage post-sales interactions with customers to probe and qualify further revenue opportunities.
Job Requirement:
- Provide Technical Support, troubleshooting customers' applications and instrumentation inquiries via phone and digital tools
- Solves routine and non-routine issues, challenges and problems on LCMS instrumentation
- May support 3rd party products and occasionally visit customer site for development
- Write Technical Support articles for global knowledge base
- May book transactional sales opportunities and provide highly qualified leads to sales
- Experience coaching and mentoring junior support Technical Support Engineer
- Experience developing training materials
Qualifications
- Expert knowledge and handling Analytical Instrumentation
- Bachelor's or master's degree or University degree in STEM (science, technology, engineering, and mathematics)
- 8+ years of relevant experience
- Experience using Agilent's LCMS portfolio products is a plus
- Technical Customer Service skills is a plus
The US pay range for this full-time position is $47.08 - $86.80/hr, plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum new hire pay for the position across the relevant US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Additional details are available at: https://careers.agilent.com/locations/americas/united-states/
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.
For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Pay Range
$47.08-$86.80
The salary range for this position may differ based on your actual work location.
Eligible for Company Car
No
Benefits in Brief
Option to Work Remote
Yes
Travel Required
10% of the Time
Schedule
Schedule:Full time
Shift
Day
Duration
No End Date
Job Function
Services & Support
