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Form of workJob Description
Join our Team!
At Wellness House, we are always looking for smart, dedicated experts who believe in a psychosocial approach to complement cancer care. A career with WH provides an opportunity to use your unique skills and talents to make a difference in the lives of those impacted by cancer.
We provide opportunities for staff growth, leadership development, and team building throughout the year. Processing of the work experience is supported through individual reflective supervision and weekly group supervision sessions. We value direct communication, a mindful approach, and work/life balance. Our staff culture is intentional in our efforts to acknowledge and make space for diversity, inclusion, and equity in our work with each other and in our program delivery. From snack-and-greets to staff retreats, we make sure to give our staff a chance to connect.
A Meaningful Mission
Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support, and empower participants in order to help them improve their physical and emotional well-being.
About this Position:
The Engagement Associate is considered an ambassador of the vision, mission, and guiding principles of Wellness House. Through direct service and as a first point of contact, the Engagement Associate facilitates participant entry into Wellness House programs and supports the front desk team to create and maintain a welcoming environment for all participants and guests.
Job Responsibility Highlights:
- Receives and assists participants with: active listening to participants (often in crisis), providing information on WH programs and services, referrals to our counselors and staff, invitations to programs. This position is vital to connecting people who need our services to the therapist or program that may be of help to them. This person must be able to handle sensitive and emotional information from people suffering the side effects of a cancer diagnosis and act as a support person to help them receive our services.
- Ensure appropriate coverage of front desk at all times through presence at desk and support to volunteers when needed. Responsible for welcoming appearance and organization of reception areas.
- Enter participant demographics (PIF) and program registration and attendance into the program database, MindBody (MBO) as appropriate for programs or services delivered in a timely fashion.
- Collaborate with the Wellness House program team to assess, support, triage, and follow-up with participants in distress.
- Assist with class and program logistics, including program set-up, facilitation/hosting of IE programs, participant outreach and recruitment, and program follow-up, as needed.
- Assist with logistics related to Unique Boutique, including appointment scheduling, class registration, class set-up and post-class/appointment follow-up, as needed.
Qualifications:
- Education: Minimum of an associate degree
- Job Experience: Minimum of three years working in an administrative support capacity
- Special Knowledge & Skills: General computer skills, including knowledge of Microsoft Office products such as Word, Excel, and Teams, Zoom, and patient databases. Bilingual (Spanish/English) preferred.
- Demonstrated Competencies: Ability to work with a diverse group of people; detail-oriented, organizational skills, time management skills and the ability to learn new tasks quickly, excellent verbal and written communication skills; strong interpersonal and organizational skills; able to work independently and as part of a team; commitment to the mission of Wellness House.
Work Environment:
- Opportunity to make a difference in the lives of people impacted by cancer.
- Thoughtful, collaborative work environment.
- Free parking and easy access to Metro station while onsite.
Compensation:
- Competitive salary benchmarked across industries.
- 403(b) with employer match.
- Exercise equipment on-site.
- Generous sick and vacation time.
Applications by members of all underrepresented groups are encouraged. Wellness House is an EOE.
