On-Site Tier 2 Technician

Tier 2 Technical Support Specialist (MSP for Dental Offices)

Location: In-office with occasional onsite client visits.

Overview:
Join our MSP team specializing in IT solutions for dental offices. We're on the hunt for a Tier 2 Technical Support Specialist adept at troubleshooting, managing escalated tickets, and making onsite visits to ensure our clients' systems run smoothly.

Responsibilities:

• Advanced support for software, hardware, and network issues in dental offices.
• Onsite equipment installation, maintenance, and repair.
• Efficiently manage escalated support tickets.
• Work with teams to enhance service quality.
• Train clients/staff on technologies and practices.
• Keep up with dental IT industry trends.

Requirements:

• Technical support experience, Tier 2 preferred.
• Knowledge of dental industry tech (a plus).
• Strong in problem-solving, communication, and time management.
• Independent worker and team player.
• Local travel for client visits (valid driver's license required).
• Helpful: Familiarity with Active Directory and Entra (Azure AD).
• Technical certifications welcomed.

We Offer:

• Competitive pay and benefits.
• Opportunities for growth.
• Access to the latest dental IT tech.
• Collaborative team culture.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• IT Help desk: 4 years (Preferred)

License/Certification:

• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)

Ability to Relocate:

• Orlando, FL 32801: Relocate before starting work (Required)

Work Location: In person