On-Site It Specialist

Program Description: The program will provide records management such as extraction and processing of files to support the digitization of records.

Position Description: The On-Site IT Specialist will provide support for approximately 150+ contractor staff and IT equipment consisting of laptops, printers, scanners, Wireless Access Points, On-Prem active directory as well as Azure AD at the facility. Strong communication skills are required as this position will be working directly with staff on-site and escalating issues to HQ IT.

Responsibilities:

• Responsible for on-site IT support for all contractor staff and IT equipment
• Ensuring 100% uptime with all laptop endpoints utilizing MDM and Microsoft Intune to deploy and reimage machines when needed for new staff or hardware/OS issues
• Configuration of all laptops with on-prem Print Solution to allow for printing of manifests and labels
• Entry of trouble tickets into SolarWInds ticketing system, as well as working tickets assigned to IT Staff for all issues on site
• Keep up to date records of all hardware onsite for asset management
• Contact vendors for parts replacement, as well as ticket creation for tracking of all hardware issues for replacement
• Install and update company software and hardware as needed, and provision and harden secure devices
• Understanding of all issues concerning the network and system administration of PCs, printers, devices, and other technologies
• Creation of knowledge base articles documenting job roles and daily tasks
• Troubleshoot network issues on end user devices to determine severity and location of any network issues that arise

Requirements

Required Skills:

• Microsoft Active Directory experience
• IIS and Print Server administration experience
• Experience with SolarWinds ticketing system or similar incident management system
• At least 4 years Help Desk management or in a technical support role
• Experience with mobile device management and enterprise mobile management infrastructure
• Experience with Microsoft Intune and cloud provisioning of devices
• Experience with Wireless access points, and wireless network troubleshooting

Soft Skills:

• Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
• Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.
• Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.
• Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.
• Problem Solving: Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
• Results oriented: Able to drive things forward regardless of personal interest in the task.

Benefits

SES provides a competitive salary and the following benefits:

• Medical
• Dental
• Vision
• AD&D
• STD
• LTD
• Company paid Life Insurance
• 401k with employer contribution
• Paid Time Off