Address
Form of work
SalaryUnder the general supervision of the Team Manager, Staff Services Manager I, the Office Technician (General) independently provides technical and clerical support to the Team Manager, and the VRSD team by performing specialized duties related to the vocational rehabilitation services delivery process.
The Office Technician (General)-Case Service communicates with as first point of contact with applicants and consumers regarding the DOR VR program; uses good judgment and awareness and knowledge of disability conditions to independently act, respond, and assist with various consumer situations; responds to inquiries from consumer-related external stakeholders to expedite timely provision of information and services; provides information to applicants and consumers in person and on the phone regarding various DOR processes; gathers information from consumer necessary to research answers or solutions to a variety of inquiries or situations; obtains medical records from consumers to assist the QRP determine eligibility for LEAP and/or Schedule A employment programs; consults with consumers to provide information and to answer questions regarding DOR procedures and processes to procure goods and services for participation in the VR program; assists consumers with completion of authorizations for services; tracks and implements plan related services for consumers; reviews incoming invoices to ensure proper completion (accounting codes) for payment processing and prepares Invoice Dispute Notifications (STD 209) as needed; Sends letters and makes phone contact with consumers, vendors, and service providers to implement the VR activities identified in the Individual Plan for Employment (IPE); processes incoming and outgoing mail for unit including specialized mailing as needed; sends electronic requests to route, transfer, and close cases as assigned and other duties as required.
This posting may be used to fill future vacancies in accordance with Title 2 CCR §249.3
You will find additional information about the job in the Duty Statement.
Working Conditions
COVID-19 Impacts to Working at DOR
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- OFFICE TECHNICIAN (GENERAL)
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses but are not limited to, characteristics such as national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.
Our work at DOR is guided by the following core values:
- We believe in the talent and potential of individuals with disabilities.
- We invest in the future through creativity, ingenuity, and innovation.
- We ensure our decisions and actions are informed by interested individuals and groups.
- We pursue excellence through continuous improvement.
VISION STATEMENT:
MISSION STATEMENT:
Department Website: http://www.dor.ca.gov
Special Requirements
It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.
A resume is required and must be submitted.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/29/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
Desirable Qualifications
- Ability to work with a wide range of diverse individuals internally and externally in representing the Dept. of Rehabilitation.
- Knowledge, ability and desire to regularly work in partnership with persons with disabilities.
- Ability to develop reports using AWARE, EXCEL, and other software programs to assist staff to manage performance.
- Familiarity and working knowledge of Microsoft applications including Outlook, Word, and Microsoft Teams.
- Coordination experience and familiarity with local businesses and community services available for persons with disabilities.
- Ability to relate to a diverse set of situations and individuals.
- Ability to interact in a team environment with consumers and coworkers in a professional manner, and with integrity and respect.
- Demonstrated ability to effectively organize work and multiple projects with competing deadlines to complete assignments in a timely manner.
- Demonstrated knowledge and personal commitment to the Department’s mission, goals, programs, and policies.
- Ability to communicate effectively, orally and in writing.
Benefits
There are many benefits to joining our team! The State of California has a generous benefits package, subject to eligibility, that includes health, dental, and vision care plans, pension/retirement (CalPERS), Deferred Compensation Plans, Holidays, Vacation/Sick/Other Paid Leave, and much more. To view all the attractive benefits available to state employees, click here.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.dor.ca.gov
Hiring Unit Contact:
Mahogany Harris
(619) 767-2133
mahogany.harris@dor.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Office of Civil Rights
(916) 558-5850
Civil.Rights@dor.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information
Successful applicants will have followed the instructions under the Special Requirements and Required Application Documents sections of this bulletin and either: 1) have passed an examination for this classification, 2) be an existing state employee with transfer eligibility, or 3) be a former state employee with reinstatement eligibility.
- Do not submit any documents with your social security number
- Do not submit your exam results along with your application
- Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed application. This page is for examination use only
- Do not submit LEAP documents
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
