Office Support (Pt. Customer Service Representative I)

Organization: ASSESSOR COLLECTOR TAX

Brief Description Receives, processes and responds to a large volume of telephone inquiries from employees, departments and the general public pertaining to County-related services.

Detailed Description Receives and processes incoming telephone calls and inquiries pertaining to motor vehicle registration, title and property tax issues. Provides information and instructions, while referring the more complex inquiries to the Customer Service Representative II. Prepares and mails various forms, written instructions or information literature to customers. Maintains logs pertaining to activities performed. Stays abreast of changes in procedures and related laws. Performs other duties as assigned.

Job Requirements Graduation from an accredited high school/GED Program. Two (2) years of work related experience in CUSTOMER SERVICE or 30 hours of college credit or a combination of the two. Ability to type 15 wpm or 30 kspm. Ability to maintain poise, tact and professionalism while managing a large volume of telephone calls. Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships with employees, departments and the general public. Standard office environment. Requires prolonged sitting.

Additional Details An extensive pre-employment background investigation will be conducted on all applicants who have been offered a position with Dallas County. The hiring process involves successful completion of each step. The steps include: Criminal History Review, Traffic Violations Record, Review of Personal History Statement and Documents, Physical Examination, and Background Investigation. Dallas County is an Equal Employment Opportunity Employer. AmeriCorps, Peace Corps, National Service Alumni volunteers, and persons with a criminal background are encouraged to apply.

Minimum Salary: 16.80

Maximum Salary: 16.80

Currency: US Dollar (USD)