Office Staff - Part Time

To provide excellent customer service to Mohawk Mountain guests by providing accurate information, timely responses, professional services and proficient complaint resolution in a fast paced office environment.

Essential duties and responsibilities:

Have general knowledge of all mountain operations.

Take pictures and issue season passes and employee badges.

Monitor emails (2 email boxes).

Answer customer questions and respond to voicemail.

Process incoming orders.

Resolve customer complaints.

Monitor mountain communications.

Liaison for Ski Patrol.

Lost and found.

Secure lodge at end of day - lock doors, extinguish lights, lower flags, etc.

Use of multi-line phone, fax machine, copier, printers and two-way radio.

Complete any other duties assigned.