Office Manager

Job Title: Office Manager

Department: Management

Reports to: Store Manager

Exempt Status: Non-exempt

Safety Sensitive: Yes

JOB FUNCTION: Supervises money transactions in and out of store and processes customer transactions for products or services sold in office. Provides management of office personnel and encourages customer service by assisting with locating products, conducting price verifications, and providing efficient check out services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Carries out management responsibilities including training and developing partners; planning, assigning, and directing work; appraising performance; rewarding, and disciplining partners; addressing complaints and resolving problems.
2. Oversees store's compliance with anti-money laundering (AML) and other governmental money regulations by reviewing money orders, check cashing, and Western Union activities.
3. Conducts daily office audits, prepares, and verifies bank deposit records, and runs reports as needed.
4. Maintains accurate money count in drawer by checking out groceries, providing change, and closing out drawer. Balances cash register drawers and safe funds.
5. Reviews cashier transaction reports for variance and alerts Store Director of concerns. Organizes and maintains office-related records.
6. Coordinates with various retail support personnel to research and resolve office related issues.
7. Generates, maintains, and balances records detailing purchases and transactions. Completes and files necessary documentation.
8. Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
9. Processes requests for Western Union, money orders, lottery tickets, coin redemptions, refunds, equipment rental, etc.
10. Performs various store office activities such as ordering office supplies, assisting cashiers, answering incoming telephone calls, and coordinating email communications.
11. Accesses or memorizes product codes and remains familiar with ad and special items.
12. Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.
13. Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
14. Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.