Office Manager

Job Description

We are looking for a compassionate and motivated Office Manager for our DTC general dentistry office. This person will ensure our team is delivering the highest quality of patient care and service! We are seeking a friendly and reliable professional with at least three years of dental office management or administrative leadership experience. This position is 32-40hours Monday-Friday and we offer benefits including health insurance, dental benefits, holiday pay, retirement plans, and paid time off.

Responsibilities

· Productive scheduling for multiple hygienists and one dentist

· Treatment planning, consulting, and case presentation, including continuity and follow-up

· A strong grasp of procedures and post-operative expectations, including coding and insuring filing

· Efficiently manage accounts receivable, including collections at time of service and balance billing, and closely monitor and reconcile insurance and patient aging reports

· Proper reporting, including day sheets and payroll.

· Ability to coordinate insurance benefits and effectively calculate treatment estimates

· Effectively assist doctor and team with administrative and clinical needs

· Patient communication, including new patient welcome and treatment coordination, continuing care, and unscheduled treatment follow-up

· Ensure proper deposits and day-end reporting

· Successfully communicate with the team via morning huddles, patient routing slips, and monthly team meetings

· Staff supervision and training when needed (administrative clinical, temporary staffing needs as well)

· Extensive knowledge of dental procedures, clinical terminology, and prescription care

· Close management of registration forms, consent forms, and patient communication tools

· Strong understanding and implementation of protocols and policies

· Referral tracking and internal marketing (promotions, seasonal raffles, etc.)

· Supervise inventory and ordering of all materials, equipment, and supplies to remain within budget

· Reduce overhead and maintain solid budgetary parameters

· Ability to properly communicate with patients and specialists to ensure proper care of referred patients

· Ensure HIPAA OSHA compliance within the practice

Qualifications

· Able to foster a warm and welcoming environment for staff and patients alike

· Strong emphasis on synergistic teamwork, quality clinical treatment, and exceptional patient care

· Exceptional verbal and written communication skills (brevity and simplicity)

· Well-versed in CDT/ADA coding and insurance filing

· Ability to assess challenges and make astute suggestions to produce positive growth

· Strong organizational and time-management skills - efficiency is a key quality in an Office Manager

· Honest, reliable, compassionate, and assertive

· Ability to manage ARs, outstanding claims, and billing

· Meeting practice goals and metrics

Compensation

$28 starting, BOE

Job Type: Full-time

Pay: From $28.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person