Office Coordinator

Job Purpose: This person is the primary provider of general customer service and support for both customers and the field staff (service/install technicians and salespeople). This person must have outstanding customer service skills, interpersonal skills, and an upbeat and energetic attitude. Responsibilities include scheduling, customer communication, and inside sales activities. This person must be comfortable working independently as well as in a team-based setting.

Primary Job Functions:
*Answer incoming phone, email, and third-party sales leads to schedule a service / sales call with the appropriate personnel.
* Write up and schedule work orders for technicians and view sheets for the sales team.
* Attend to “walk in” customers by problem solving customer needs and presenting relevant solutions.
* Generate quotations/estimates via Quick Books.
* Prompt follow up with customers regarding their quote/estimate.
* Be in constant communication with service/install technicians as well as the field sales team.
* Be in communication with vendors regarding delivery dates and order statuses.
* Work with management to ensure that service goals are attained.

Secondary Job Functions:
* Keep the showroom stocked with brochures and other literature.
*Attend any training or trade show meetings as needed.
*Provide general office support to other staff members as required on a project or special needs basis
*Order and inventory office supplies
*File and maintain customer/vendor records and correspondence.

Position Requirements:

*Must have basic knowledge of personal computers, QuickBooks, MS Office, and Windows 10/11*Must be able to communicate with customers in a professional and respectful manner in person, over the phone, and via email.*Must be able to manage, multi-task, and prioritize*Must have a strong work ethic and attention to detail.*Must maintain a neat and professional appearance and demeanor*Must be comfortable working independently as well as in a small group setting.
*Must be comfortable working with a diversity of people and personalities
*Assist in any ad hoc assignments by management.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Flexible schedule

Work Location: In person