Office Associate I - Switchboard - Anticipated Vacancy

Job Class Code: 6540
Grade: 11
Salary: $16.54 – $21.96
Opening: March 7, 2024

Closing: March 22, 2024

Are you looking for a rewarding career with opportunity for advancement? Do you enjoy contributing to a team and providing excellent customer service? If you thrive on quality and contributing to the safety of the roads in Maine, we want you on our team!!

Apply Now, we offer superior benefits (highlighted below) including: 13 paid holidays, 12 sick days and 3+ weeks vacation to start!

Who are we?

The Secretary of State, Bureau of Motor Vehicles, is seeking candidates for an Office Associate I to work at the Switchboard in the Records Retention Section of Administrative Services. In addition to answering the main line and directing callers, the position sorts and prepares a multitude of documents for scanning and validation that are used in the day-to-day business conducted by the Bureau. The processing of these documents is needed for law enforcement, municipalities and the citizens of Maine to conduct their business.

A typical day involves:

• Answering a high volume of callers and directs as appropriate.
• Work involves the accurate and rapid validating and verifying of data in standard form, scanning documents and validation/export.
• Sorting and delivering mail.
• Reviewing, converting, entering, and correcting the input of numeric, alphabetic, standard, and free form data to computerized format.

To be successful you will need:

• Knowledge of query and research techniques.
• Ability to lift and carry 25 pounds.
• Ability to establish and maintain computerized and/or manual filing systems.
• Ability to apply procedures, evaluate information, and make determinations from set data.
• Ability to effectively monitor and ensure the flow and accuracy of data input and output in electronic form.
• Ability to recognize computer hardware, software, and user program anomalies.
• Ability to communicate effectively.

Minimum Qualifications:

Training, education, or experience in office and administrative support work that demonstrates:

• Competency in applying a solid knowledge of modern office practices to perform complex office support tasks that are similar in nature.
• The ability to use independent judgment in handling exceptions to established work assignments, priorities, and schedules.

For more information or questions, please contact: Jennifer Wilson or call (207) 624-9012.

BENEFITS:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).

• Retirement Plan – The State of Maine contributes 13.41% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
• Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
• Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
• Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
• Tuition Reimbursement - Further your career and your education with tuition reimbursement for job-related courses.
• Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

• Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
• Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
• Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.