Address
Form of work
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Trillium specializes in helping customers using vacuum systems and related products in a wide range of industries. We offer new and refurbished products, as well as repair services supporting dry pumps, oil-sealed pumps, blowers, cryogenic pumps, cold heads, helium compressors, chillers and gas abatement systems.
At Trillium, we believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
Role:
The Customer Service Admin Provide routine and on-going support to the sales team, customers, production team, inventory, field service & other Trillium sites.
Main Responsibilities:
Including the following, other duties may be assigned.
Support clients through, phone calls, email, mailings, fax and training events to insure satisfaction and ongoing relationship
Review all quotes for accurate & complete information
Act as a communication liaison between sales, customers, field service and production
Direct customers to appropriate person for support questions
Execute Customer Service metrics reporting plans
Kitting and issuing parts to Job and sales order
Receiving and stocking parts
Coordinate customer product service return & warranty returns
Prepares customer info packet included with service product
Records and maintains control of all inventory items purchased and produced.
Assist with product ordering
Communicate effectively and respectfully with other team members, vendors, and clients
Accurately use computerized systems for shipping & receiving both inbound and outbound goods.
Accurately uses computerized systems to record materials issues
Other duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily.
Ability to communicate effectively both in written format and oral presentation.
Ability to multi-task and establish priorities.
Ability to maintain organization in a changing environment.
Ability to foster communication among colleagues/team members in manager's absence
Exhibits initiative, responsibility, and flexibility
Ability to operate telephone, photocopier, fax machine, mail machines and computer workstation
Must be proficient in MS Office software - Word, Excel, Power Point
Ability to accurately calculate figures and amounts such as discounts, proportions, and percentages
Education and/or Experience:
High School diploma or equivalent
College or specific relevant coursework preferred
Industry experience preferred
Language Skills:
Ability to read, analyze and interpret written documents
Ability to interpret technical charts and drawings
Ability to respond in a professional manner to common inquiries
Physical Demands: The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Regularly required to talk, and hear. Stand or sit for extended periods, walk; use hands to type, handle, or feel; and reach with hands and arms. Routinely required to stoop, kneel or crouch
frequently lift and or move up to 50 pounds and push up to 100 pounds
Work Environment: The work environment characteristics are those of an administrative office in a production facility.
Wage: $20.00-$23.00/hr
In return, we offer you: Benefits: Medical/Dental/Vision, 401-k, company paid short term disability, long term disability, life insurance, generous vacation (3 weeks/year) - sick time (40 hours/year)- and floating holidays (5 per year), education reimbursement, referral bonus and holiday pay
Trillium is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
