Office Analyst

OFFICE ANALYST

JOB RESPONSIBILITIES

• Creating/sending zoom links for telehealth psychological evaluation appointments
• Scheduling psychological evaluations
• Maintaining electronic text reminders for appointments with psychologists
• Fax coordination of care invites for psychological evaluations
• Answering screening and forwarding incoming phone calls.
• Working in tandem with Case Management regarding scheduling needs.
• Working in tandem with Center Management regarding office-based needs.

Clerical Tasks (not limited to):

• Faxing
• Copying
• Scanning
• Printing
• Reception

REQUIRED EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED.
• 3+ years customer service experience (preferred, but not required), preferably in human services, possess demonstrated commitment to customer service.
• Professional or personal experience supporting individuals with disabilities, mental illnesses, or challenging behaviors highly preferred.

ADDITIONAL QUALIFICATIONS

• Office Analyst must have appropriate background checks, transcripts of their degree, and clearances to work in direct contact with children and adolescents (ACT 33, 34 and FBI clearances) and be able to participate in Medicaid and Medicare programs.
• Job Type: Full-time
• Valid driver's license is required as well as willingness to travel as needed.

Work Remotely

• Only in instances of office closure due to weather

Job Types: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance (72% of premium paid by Matrix)
• Paid time off (earn up to 10 days PTO per year, accrued throughout the year)
• Vision insurance

Schedule:

• 8-hour shift, 40 hours per week paid
• Monday to Friday, 8:30 am- 4:30 pm

COVID-19 considerations:
Matrix is compliant with all CDC COVID-19 policies within this office at all times; therefore, all applicants must adhere to safety measures.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3+ years (Preferred)
• Microsoft Office: 1 year (Preferred)