Address
Form of work *The responsibilities of this job include, but are not limited to the following:*
* Reviewing the status of accounts for OH clients as assigned;
* Conducting outreach to employers, insurance companies, Third-Party Administrators (TPAs), and patients via telephone and email to determine the status of claims and invoices and the steps necessary to complete for reimbursement;
* Conducting research into accounts with remaining balances and taking the necessary actions to achieve resolution;
* Re-filing or re-invoicing the appropriate responsible party for the amounts owed;
* Ensuring courteous and professional communication with all parties;
* Documenting efforts accurately and following up to ensure outstanding accounts are worked to completion and in a timely manner;
* Communicating effectively with the employer, insurance company, and TPA to understand the reasons for past due balances and identify solutions to prevent accounts from reaching this status;
* Working within OH to ensure information gathered is properly updated onto Industrial Client (IC) accounts as appropriate;
* Ensuring all Health Insurance Portability and Accountability Act (HIPAA) issues are addressed immediately and proper notifications are made to appropriate parties;
* Processing credit card payments while ensuring all compliance protocols are followed;
* Ensuring all productivity goals including the number of calls made and accounts worked daily are achieved on a consistent basis;
* Communicating trends or issues to the OH AR Supervisor;
* Performing other duties as assigned;
* Operating, using, and maintaining office equipment as trained.
*Minimum education and professional requirements include, but are not limited to, the following:*
* Employee must be 18 years of age or older;
* High school graduate or equivalent;
* Experience working in outbound call center preferred;
* Knowledge of AR, OH Services, and WC preferred;
* Excellent verbal and written communication skills required;
* Ability to prioritize and multitask;
* Self-starter with the ability to work independently and achieve productivity goals;
* Computer skills required, including Microsoft Office applications (e.g., Excel, Word);
* Basic math and analytical/problem solving skills;
* Must be able to sit for long periods of time (4 to 7 hours at a time). #INDHP
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Ability to Relocate:
* Glen Allen, VA 23060: Relocate before starting work (Required)
Work Location: In person
