OCCC Sales Supervisor - Remote

Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!

We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.

You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.

• Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
• Conduct regular team meetings to improve skills, share best practices and deliver key communications
• Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies
• Work directly with other supervisors to ensure reliability and teamwork for the department
• Exercise consistent independent judgment and discretion in matters of significance
• Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
• Support the continued growth of the Sales department through continuous process improvement initiatives
• Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
• Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals

• A Competitive Compensation package with bonus potential
• Comprehensive benefits package including medical, dental, vision & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick time
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Inclusive training programs as the industry leader

• Founded in 1901, Orkin Pest Control is a global residential and business service provider
• Consecutive years of improved earnings with over 2 million customers
• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
• Orkin’s National Contact Center is a high-energy, fun and collaborative work environment with strong management

What’s required

• High School/GED
• At least 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
• At least 2-4 years of experience leading a remote team
• Ability to pass a background and drug screen

Work from home requirements

• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 15 mbps or higher, high speed internet connection with the ability to hard wire directly to a modem

What you’ll need

• Excellent interpersonal and communication skills
• Demonstrated ability to prioritize tasks and manage time efficiently
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Basic computer skills in various software and web-based applications
• We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences