Oaks Hr/Payroll Systems Services Leader (It Consultant 3)

About Us:
The Ohio Department of Administrative Services (DAS), Office of Information Technology (OIT) is seeking an experienced and motivated professional to serve as the OAKS HR/Payroll Systems Services Leader (Information Technology Consultant 3) for the Ohio Administrative Management Systems (OAKS) Service Assurance team.
Led by Director Kathleen C. Madden, the Ohio Department of Administrative Services is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards and commissions. The Office of Information Technology at DAS delivers information technology (IT) and telecommunication services to State of Ohio agencies, boards and commissions.
What You'll Do:
The HR/Payroll System Service Leader is responsible for managing business customer relationships with the Ohio Administrative Management Systems (OAKS) organization; managing a small team of state HR/Payroll system support personnel; and providing oversight and coordination for the OAKS Managed Services Vendor's (MSV) day-to-day HR/Payroll applications management team, ensuring that MSV contract and performance delivery are appropriately focused and meet defined service levels and quality expectations.
The HR/Payroll System Service Leader is expected to have extensive knowledge of the State's HR/Payroll applications suite of products, technologies, and tools which include Payroll, Benefits, Human Resources, Time and Attendance, and Performance Management.
The HR/Payroll System Service Leader will work closely with HR/Payroll business leadership and operations staff in the Human Resources Division (HRD) of the Department of Administrative Services (DAS) to maintain effective on-going support and to help define and implement creative solutions for meeting changing business needs.
Job Description
Acts as primary Ohio Administrative Knowledge System (OAKS) interface to and from business owners and stakeholders and its Managed Services Vendors (MSV) to help ensure that OAKS HR/Payroll systems provide optimal levels of support for the HR/Payroll operations of the State of Ohio. In this role the HR/Payroll Systems Services Leader:

• assumes accountability for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations;
• proactively manages the business/customer relationship;
• understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities;
• works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and/or change order requests;
• oversees requirements analysis and documentation;
• coordinates use of MSV discretionary hours for enhancements;
• develops Requests for Proposals, Statements of Work, and Change Requests for procured project services;
• provides relevant OAKS HR/Payroll systems support status reports;
• communicates OAKS operational events, priorities, deadlines, and outages;
• approves requests for enhancements to OAKS HR/Payroll system modules;
• leads capacity planning and pipeline management;
• reviews and approves production migrations; and
• acts as an escalation point to resolve serious HR/Payroll system issues.

Leads, directs, and supervises the activities of a small team of information technology (IT) systems operations professionals that helps maintain the suite of OAKS HR/Payroll systems (primarily composed of Oracle/PeopleSoft systems) that support the HR/Payroll business needs of its state-wide customers. In this role the HR/Payroll Systems Services Leader:

• supervises lower-level State and 1099 Contractor IT personnel who work in coordination with the MSV to support OAKS systems and operations (for state personnel only: approves time and attendance, completes performance evaluations, sets goals, recommends hiring/promotion/demotion/dismissal/suspension or other discipline, recommends staffing levels; assesses personal learning plans);
• works with business stakeholders and MSV to help guide overall day-to-day HR/Payroll operations and schedules;
• drives collaboration with key business, MSV, Security, and other critical technical stakeholder organizations in support of business/technology operations and issue resolution;
• helps resolve system issues and ensures that service level agreements are met; and
• proactively identifies and implements service improvements in operational delivery processes.

Acts as Project Manager for projects related to OAKS HR/Payroll system modules (e.g., payroll, benefits, human resources, time and attendance and performance management). In this role the HR/Payroll Systems Services Leader:

• manages or oversees multiple projects;
• monitors project progress and attends information exchange and touchpoint meetings with project teams and stakeholders;
• provides relevant project status reports (e.g., executive, OAKS management, weekly updates);
• develops, implements, and enforces program and project policies and procedures.
• oversees project financials and vendor contract compliance;
• participates in review and approval of vendor estimates (e.g., level of effort);
• approves project deliverables;
• coordinates business resource needs, capacity planning, and pipeline management;
• performs overall project scheduling coordination; and
• coordinates and supports business functional testing efforts.

Performs other related duties as assigned including serving as backup to other administrators when necessary; working on special requests; and representing OAKS at meetings, conferences and on committees.
What's in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period . Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Qualifications
Minimum Qualifications
Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications; 5 yrs. exp. in information systems analysis, design & operations; 18 mos. exp. in project/program management; 2 courses or 6 mos. exp. in budgeting.
-Or 12 mos. exp. as Information Technology Consultant 2, 64162.
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Preferred Qualifications

• 5+ years of system operations management.
• 3+ years of HR/Payroll systems management experience, preferably Oracle/PeopleSoft modules (e.g., Payroll, Benefits, Human Resources, Time and Attendance, Performance Management, and Self Service)
• Vendor management/outsourcing experience in a leadership role
• Excellent verbal and written communication skills
• Ability to interface and resolve issues across all levels of a complex organization
• Public Sector experience
• Experience working with, or as a part of a Tier-One System Integrator firm providing ERP system professional services
• System upgrade and/or application patch, bundle, or image experience

Knowledge Skills & Abilities
Knowledge of (1) computer science; (2) state HR/Payroll processes; (3) PeopleSoft HCM module functionality and business processes*; (4) business and architecture components; (5) budgeting, planning, and forecasting; (6) project management; (7) contract governance; (8) capacity planning. Skill in (9) operation of personal computer and associated hardware/software. Ability to (10) turn concepts into working models; (11) define problems, collect data, establish facts, draw valid conclusions, and initiate solutions; (12) communicate effectively with business owners, vendors, and internal staff and general public both orally and in writing; (13) handle sensitive inquiries, contacts and complaints from officials and general public. Knowledge of (14) supervision and (15) service level agreements. Ability to (16) assess technical statements of work and change orders; Ability to (17) develop and manage system requirements.
*Developed after employment
Job Skills: System Administration, Written and Verbal Communication