Sprint Corporation - Telecommunications company
Job Title: NOC Central Technician I
Location: Overland Park, KS
Duration: 6 Months (Possible Extension)
Job Description:
- Run testing procedures using various tools
- Perform Check In/Check Out process
- Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments
- Ability to review network logs to discern state changes of network equipment
- Perform remote resolution of faults through various Element Management Systems (EMS)
- Creation and routing of network tickets to appropriate designated fix agents
- Perform routine ticket management and escalations to drive problems to final resolution
- Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments
- Communicate openly and effectively with multiple teams
- Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication
Must have STRONG KNOWLEDGE of the following:
- Attention to detail is essential
- Excellent in written and verbal communication skills
- Proficient in using Microsoft office application such as Outlook, Excel, Word
- Ability to grasp higher-level technology issues and troubleshoot to resolution
- Ability to work independently and in a team environment
- Ability to work under pressure related to scale of business impact
- Ability to build strong working relationships both internally and externally
- Ability to span departments to assist in resolving network event outages
- Experience analyzing wireless networks, related equipment and/or performance
- Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
- Ability to quickly learn new tools and systems
- Willingness to work on any assigned shift
PREFERRED KNOWLEDGE of the following:
- Knowledge of ALU, Ericsson, Nokia and Samsung wireless network structure
- Knowledge of Unix operating system and command structure
- Basic knowledge of IP routing and protocols
- Understanding of Operational Measurements used for network performance monitoring and troubleshooting for CDMA, EVDO and LTE technologies
- Tools/Systems Required: Netcool, TRAMS, SecureCRT
All your information will be kept confidential according to EEO guidelines.