NOC Systems Analyst

Salary: $45,000- $65,000*

*depending on qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• Unlimited mobile phone plan
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Essential Functions:

• Responsible for handling, triaging, and working NOC tickets according to processes and procedures
• Monitor and Manage client's servers, endpoints, and devices
• Alert stakeholders for outages and service degradation
• Ensure client servers, endpoints, and devices maintain newest released patches
• Manage client backups for health; support remediation if issues arise
• Create documentation for client environments including network diagrams
• Document and implement policies, standards, and procedures for the NOC Team
• Remediate vulnerabilities as identified; familiarity with CVEs and CVSS
• Responsible for handling all proactive communications with clients and setting expectations during service outages

Additional responsibilities include, but are not limited to:

• Customer onboarding to management systems
• Software management and deployment
• Hardware management deployment
• Other duties as assigned

Requirements

Required

• Associate's or Bachelor's degree in computer science or MIS from a reputable institute OR two (2) years of IT or related experience.
• Security+ CE Certification or IAT Level 2 equivalent
• Administrative skills in several operating systems, such as Windows, Mac OS, Linux, Android, and iPhone OS
• Proficient in Mobile Device Management (MDM)
• Basic networking, supporting, and monitoring of Firewalls, Switches, WAPS, endpoints, servers, etc.
• Administrative experience with Remote Monitoring and Management (RMM) Tools
• Administrative understanding of cloud technologies such as Azure
• Experience managing antivirus at an administrative level
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high stress situations.
• Ability to work independently and a strong desire for personal and professional development
• Ability to identify and evaluate trends in industry best practices and policies
• S. citizen with the ability to pass an extensive background check

Optional / Desired

• Basic Microsoft, CompTIA, and/or Cisco certifications etc.
  • MD-102,
  • Server+,
  • Network+
• Experience supporting VDI environments.
• Experience supporting Linux
• Experience Managing SQL
• Experience with Microsoft Power tools
• Experience with vulnerability management
• Scripting, PowerShell, CLI, etc.

Summit 7 Systems, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.