System Support Analyst.

The primary function of all IT Support roles is to provide the field with what they need to move units
while safeguarding the integrity and security of IT's infrastructure and environment. IT Support
Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, ...

communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to,
commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC,
AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions,
hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment
Responsibilities:
X Fielding IT Support calls and tickets 70%
X On-site IT Support and Onboarding related tasks and projects 15%
X Research, documentation, and advanced troubleshooting 15%
Working hours: 7:00 AM - 4:00 PM
Skills:
see required
Education:
Associate
Experience:
1-4 years
Qualifications:
QUALIFICATIONS, CERTIFICATIONS and EDUCATION REQUIREMENTS ???
_x_ Associate???s degree or equivalent experience:
_x_ IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus
Replaces System Support Specialist position
EXPERIENCE ???
3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have
working knowledge of Windows and related O365 platform software, an understanding of standard network
architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT
issues ranging from acute, single user impact to multi-layer enterprise network operations.
Proven ability to operate as a primary contact for a wide range of IT support issues.
Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
Ability to digest, understand and apply new technical information and concepts quickly.
Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical
acumen for the purpose of organizing efforts to resolve issues.
Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP,
ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint,
Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
PHYSICAL REQUIREMENTS ???
Must be able to perform on site, physical duties as related to PC, peripheral, hardware, AV, communications,
and automation system deployment, troubleshooting, shipping, receiving and repair including, but not limited
to, crawling under desks, lifting, packing, sorting, stacking, moving, and breaking down all the above
Temp project in Irondale

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).