Noc Switch And Transport Technician

Job Description
Primary Duties

• Alarm surveillance and response to Network Element events, including: Class 4 or 5 Voice Switches (5E/DMS/Metaswitch), SS7, AIN, NG911, and all Central Office/Customer Transport.events
• Pro-actively analyze and assist in resolution of Voice and Transport system incidents, including hardware, software, translations, and chronic problems; also, track and monitor system performance parameters and correlate issues
• Interfacing/coordinated testing with suppliers and underlying carriers to resolve voice and Transport service issues
• Coordinate with Repair, Field Technicians, and other intra/inter-department personnel to solve Central Office Switch and Transport troubles (hardware and software)
• Respond to Network System outages and Emergency service conditions by following established procedures/protocols
• Ownership and accountability for accurate and timely completion of service turn-up including coordination with field technicians and customers
• Respond to 911 emergency security requests, including security traces and assist with maintaining the 911 Network
• Monitor and respond to fire alarm system and building maintenance alarms
• Monitor and respond to CBT Security alarms using the Pegasys Security support system
• Utilize Aegis and TIRKS support systems to assist in resolving Network Switching problems
• Utilize the Network Operations section of AEGIS to generate, update, and dispatch Network trouble tickets
• Monitor ticket status and update log-sheets daily
• Answer CBT Emergency lines that appear in the NOC (Critical/Emergency Accident, ACN/NCC, Amber Alerts) and respond using established procedures
• May be required to cross train others
• May be required to assist with the primary duties of other NOC profiles

Experience/Background

• Demonstrated experience reading and analyzing TIRKS and AEGIS WORD documents
• Demonstrated customer contact skills
• Demonstrated experience understanding CBT support systems
• 2 or 4 year technical degree preferred

Prerequisites

• Must have at least 1 of the following:
  
  • Demonstrated experience working with Lucent and/or Nortel Switching systems
  • Demonstrated experience working with SONET Networks
  • Demonstrated experience working with Synchronous and Asynchronous Transport Network Element repair and maintenance problems, including experience working with all global transmission rates (DS0 through OC192)
• Satisfactory performance rating
• Satisfactory attendance for the last 12 months

Work Environment

• Work location: Network Operations Center, and Central offices
• Work performed in a team-oriented customer focused environment
• Normal tours of 8 hours; facility will be open 24 hours a day. Requires day, evening, or night tours, overtime, emergency callouts, weekends and holidays
• High volume, detail oriented environment
• Size of office and work group varies depending on location
• May be required to work independently with minimal supervision
• May be required to wear appropriate safety equipment and follows established safety practices and procedures
• Dress code: casual business attire
• Size of office and work group varies depending on location

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.
About Us
Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
Additional Information
We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from @altafiber.com email addresses